Rockale Donald

*** *********** **. *** *-*

Clinton, MS 39056

ac8c64@r.postjobfree.com

601-***-****

Objective

Customer Service Representative with 3 years experience with handling confidential information, resolving customer issues and technical support. A dedicated worker really aiming to achieve set goals that the company has in store.

Work Experience

Customer Service Specialist

Humana - Madison, Ms

November 2018 to Present

Inbound and Outbound Call Center

We attract potential customers by answering product and service questions, suggesting information about other products and services. We also take calls from Doctors, Nurses and more. We open customer accounts by recording account information, taking payments troubleshoot information and any issue with billing. Systems we use are things such as CRM, CAS and CI.

Customer Service Representative

Alorica - Jackson, MS

October 2017 to October 2018

Inbound and Outbound Call Center

We maintain and update customer information as needed. We also resolve and de escalate any billing issues. We call trace as well as talk to customers over the phone, email, and online chat. We also take payments and assist customers with technical support. We believe in making lives better one call at a time.

Customer Care Representative

Conduent - Madison, MS

November 2014 to September 2017

Inbound and Outbound Call Center

Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges. Keeping the customer satisfied and informed about the products and services that our business offer. Our primary duty is to answer customer questions, dealing with complaints and also maintain their records. Mostly we try to make sure the customer stay with our company.

Laundry Worker

UMC - Jackson, MS

February 2014 to November 2014

Sorting items and checking for stains, loading items into a machine and finishing by drying, folding and packing. Also build carts of clean laundry and took each cart to the designated area.

Department Manager

McDonald's - Ridgeland, MS

November 2011 to December 2013

Managing my staff, Merchandising and Hitting targets and implementing strategies to improve sales. I was In charge of the Guest Service Department which also consists of handling Interviews, Running Shifts, Guest Service Manager, Handled Cash/Shortage and T-reds, Food Cost, Increase Sales and Cashier

Education

High School Diploma

Provine High School - Jackson, MS

August 2005 to May 2009

Physical Therapy

Hinds Comm. College - Raymond, MS

Skills

Typing, Filing, Powerpoint, MS Office, Email, Clerical, Team Work, Problem Solving, Technology, Communication, Ability to Work Under Pressure, Decision Making, Self Motivation

References

Chris Gorman - Director, Site Operations

Phone: 601-***-****

Email: ac8c64@r.postjobfree.com

Jameka Franklin - Airport Customer Service Rep.

Phone: 769-***-****

Sheila Taylor - Supervisor

Phone: 601-***-****

Email: ac8c64@r.postjobfree.com

Contact this candidate