Manager Engineer
Resume:
George Nkwonta
******.*******@*****.***
SUMMARY
Ability to adapt to any changes within an organization, and to perceive new methods for improving overall efficiency, time management, and performance, without sacrificing quality. Experience in many areas of the information technology/systems field. Excellent technical skills with experience in troubleshooting and developing innovative solutions.
SKILLS
•Expert knowledge of Windows Server 2003,2008,2008R2, 2012 and 2012 R2 operating systems. Strong knowledge of Active Directory topology, DNS and DHCP server roles.
•Virtualization technology administration i.e. VMware and Microsoft Hyper V.
•Expert knowledge on Microsoft Failover Cluster administration and troubleshooting
•Basic knowledge of Linux/ UNIX administration.
•Microsoft Wintel systems administrator.
•Hands-on experience with Dell enterprise portfolio, HPE solutions and EMC storage technology.
•Dell Networking platform PowerConnect, Force10 and converged network switches experience.
•Extensive server/storage hardware knowledge from installation and setup of all aspects of servers- Dell & HPE.
•Dell SAN/NAS platforms experience i.e. Compellent, EqualLogic, MD3xxx and MD1xxx series - including Storage virtualization, iSCSI and Fiber channel technology. Understanding of CIFS and NFS file systems.
•HPE 3PAR StoreServ and Hyper converged systems configuration experience.
•Volume Shadow Copy Service (VSS) and Backup
•Network administration expertise on layer 2 and layer 3 switches/routers. BGP,Multicast and OSPF protocol knowledge.
•Cloud computing concepts and positioning.
•Consultative skills - giving impactful presentations using PowerPoint and or whiteboard demonstrations.
•Expert level troubleshooting and technical support.
•Coding using- Powershell, Python, Scala etc.
•Penetration testing ( network and application). Certified ethical hacker CEH
EXPERIENCE
Collabera –Microsoft Contractor Addison, TX 04/2018- Present
Premiere Field Engineer (Remote 50 % travel)- Secure Infrastructure
Experience with Microsoft Hyper-V, Microsoft Failover Clustering/Multi-vendor Cluster and SAN implementations.
Experience in systems development, network operations, and software support or IT consulting. Solid grasp of client/server networking, security, and Internet technologies fundamentals
Provided proactive services which promotes customer’s infrastructure health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
Engaged in reactive and 24x7 Critical Situations support which address the most critical customer issues.
Part of a dedicated support team hat strengthen customer relationships and IT infrastructure & application effectiveness through dedicated support delivery.
Ad hoc Services: Short and time limited engagements focused towards customer specific issue remediation or support (e.g. Chalk Talks).
Workshops and Trainings: Providing technical training which address customer knowledge transfer needs helping customer to consume Microsoft products and services.
Convergys-Microsoft Contractor Richardson, TX 02/2017- 04/2018
Senior Escalation Engineer- High Availability
•Subject matter expert on Windows High availability, Failover clusters, NLB, virtualization and cloud infrastructure.
•Break-fix and advisory engagement on setting up physical/virtual SQL and MS Exchange failover clusters
•Level III support for Microsoft Global escalation team with a 99.999 availability SLA.
•Providing Root Cause Analysis on outages to enterprise clients around the globe.
•Providing coaching to level I and II engineers.
•Working closely with TAM and project manager to provide solutions to Microsoft's vast client base.
•Daily communication and troubleshooting using Skype, Bomgar and LogMeIn.
•Explaining technology in a simple and understandable manner through Skype or whiteboard demonstrations.
•Serving as an advocated and technical solution resource for our customers, providing them support required.
Hewlett Packard Ent. Plano, TX 04/2016- 12/2016
Storage Area Network SME
•Technical consultant for HPE global telecommunication accounts i.e. TWI, TWC (Spectrum), Avaya & Comcast.
•Advising HPE account executives as a SME to position HPE products to existing and new clients.
•Responsible for gathering and accessing client’s business and technical needs. Working with Solutions Architects to provide high/low level configurations for the field sales team.
•Strong understanding of the competition and effective communication of HPE strengths.
•Explaining technology in a simple and understandable manner using PowerPoint presentation through Skype or whiteboard demonstrations.
•In constant communication with clients. Responding to email or calls within 2 hours.
BIS - Managed services Oklahoma City, OK 04/2015- 02/2016
Infrastructure Systems Engineer
•Installed, configured and troubleshot over 70 servers (physical and virtual) running Windows 2008 and 2012.
•Configured, administered and troubleshot VMware ESXi 5.5 and Windows HYPER-V.
•Planned and upgraded users from Windows server 2003 to Windows 2008.
•Planned and Implemented a major portion of the BIS in-house VMware VDI lab.
•Complete handling of Implementing Dell PowerEdge blade server solution for a local Oil & Gas company in Oklahoma.
•P2V conversion for a local Oklahoma bank using HPE converged solution- 3PAR SAN and blade servers.
•Implementation of products in Dell enterprise portfolio for BIS clients. i.e. KACE (virtual and physical box), AppAssure, NetVault, PowerEdge VRTX, Compellent and EqualLogic.
•Implementation of HPE 3PAR StoreServ SAN, ProLiant Gen 8 Blade server and OneView management GUI.
•Analyzed client’s infrastructure and made recommendations on best practices as advised by Dell /HPE.
•Provided on-call support and training for BIS customers. Traveled to client’s site as needed. Remote assistance and administration using TeamViewer, WebEx and Bomgar.
•Proficiently worked tickets from CRM tools like Salesforce and updating case logs as required. In constant
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•communication with clients via email or phone call.
Seagate Technology Oklahoma City, OK 10/2013- 03/2015
Systems Engineer - IT performance and capacity team
•Member of a very diverse team of Engineers tasked to implement a dashboard for reporting and analyzing Seagate's internal virtualized environment.
•Implemented a global repository for daily reports for Seagate on a Linux Apache server for monitoring systems that hold metrics for only one week at a time.
•Automated system processes and various administration tasks. i.e. vSphere log collection and depositing to a repository in an Apache server.
•Troubleshooting systems availability and performance issues. SLA was a 95% availability.
•Provided professional reports for upper managements on internal systems using tools like Solar winds storage manager, VCOPS, vRealize, HP performance manager and HPE Oneview.
•Made recommendations for management on hardware upgrades using forecasting techniques provided from tools like VCOPs etc
Dell Dubai, U.A.E 01/2012- 10/2013
Internal IT manager- Dual role
•Managed the IT infrastructure for the Dell EMEA's sole resourcing and service delivery team - Halian International based in Dubai.
•Responsible for the maintenance and manipulation of training room servers and storage devices for Dell trainers (based in Austin, TX) mostly remotely connecting via WebEx.
•Primary help desk analyst for the Dubai office
•Troubleshooting hardware, software and networking issues of over 100 users.
•Responsible for setting up new employee work station and VPN for telecommuters.
•Trained new employees on existing systems in and outs
•Solely implemented Dell's systems management tool KACE for office building allowing users to create tickets to report issues.
•Responsible for handling inventory of hardware using Dell's systems management tool KACE
•Keeping senior management and users up to date on current and future changes on the IT infrastructure monthly.
Dell Dubai, U.A.E 12/2012- 08/2013
Dell service delivery consultant
•Providing technical recommendations for Dell’s EMEA team (presales and post-sale/services team) on offers.
•Staying current on Dell’s enterprise solutions products as well as competitors
•Broad knowledge of IT infrastructure.
•Preparing man-day estimation for Dell onsite engagements.
•Preparing Scope of work documents with service step specification on projects
•Preparing solutions design documents with High level design and low level design for Dell pre-sales team
•Coordinating training for onsite engineers and service delivery team members
•Analyzing existing Enterprise infrastructure and making recommendations on Dell best practices
•Implementation of recommendations made in a timely and professional manner.
Dell Dubai, U.A.E 01/2012- 12/2012
Inside Product Specialist III
•Part of Dell’s solutions team in Dubai supporting Egypt, Jordan, Lebanon and the UAE.
•Providing technical recommendations for Dell’s internal and external sales team.
•Staying current on Dell’s enterprise solutions products and also products offered by competition to make smart recommendations in a timely manner.
•Broad knowledge of IT infrastructure.
•Expert level knowledge of Dell’s tools like Gii, DellStar etc.
•Self-paced training on all Enterprise products (regardless of platform)
•Continuously building strong professional relationships with Pre-sales engineers to provide best solutions for Dell’s customers.
Dell Lagos, Nigeria 09/2011- 01/2012
Onsite Engineer for Nigeria and Ghana
•Successfully implemented KACE POC for GTB bank in Nigeria
•Successfully implemented KACE ticketing system for internal IT purposes for Dell office in Lagos, Nigeria.
•Provided support and training for Dell Nigeria’s existing customers with Compellent, EqualLogic and MD3xxx
•Maintained Lab in local office in Lagos doing all required updates, simulations and assisting in live presentations for Dell’s present and potential partners
•Maintaining effective communications with customers through verbal and written mediums. Providing professional documentation as a means of status report for Solutions management team
Dell Oklahoma City, OK 09/2010- 03/2011
Enterprise Storage Support Senior Analyst/ KACE
•Work on highly complex customer technical issues requiring sound judgment in order to resolve problems and provide recommendations
•Responsible for support of Dell’s KACE systems management tool
•Competent Knowledge of Systems management, Patch management, Deployment services and Active Directory.
•Make significant decisions having considerable impact on normal operations, profitability, and/or reputation of Dell
•Receive training on all new AES products (regardless of platform)
•Effectively communicating with customers through verbal and written mediums.
EDUCATION
University of Central Oklahoma Edmond, OK 2003- 2010
Bachelor’s in management information systems May 7, 2010
Divergence Academy Addison, TX 2017- 2018
Data science bootcamp
Divergence Academy Addison, TX 2017- 2018
Cybersecurity – Certified ethical hacker CEH
CERTIFICATIONS
Certified Ethical Hacker-CEH EC- Council
Oracle Certified Database Administrator 8i (OCP)
Oracle Certified Database Administrator Associate 10G (OCA)
MCSA: Microsoft Certified System Administrator 2003. Wintel engineer.
Dell Certified Systems Expert – PowerEdge 12th Generation Servers
Dell Certified Systems Expert – PowerEdge M1000e
Dell Certified Systems Expert - EqualLogic
Dell Certified Systems Expert – Compellent service Model
ACCREDIDATIONS
Rap as a Service for Hyper V and Failover Cluster Manager
Rap as a Service Plus for Hyper V and Failover Cluster Manager
Rap as a Service Complex for Hyper V and Failover Cluster Manager
Rap as a Service Plus for Hyper V and Failover Cluster Manager
Rap as a Service Plus for Window Server
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