Customer Service Pharmacy Technician

ANGELINE WILLIAMS BS. R.PH. PHARM.D.

**** ********** **. *******, ** 77063

281-***-**** *********@*****.***

SUMMARY

Highly energetic and dependable professional with extensive record of customer service. Constantly planning, setting goals and staying focused. Organizing, prioritizing and delegating tasks effectively. Evaluating professional expectations and participating in continuing education programs. Participating in cross training to improve clinical outcomes and engaging as a member of an inter-professional healthcare team.

CAREER OBJECTIVE

Seeking an entry level pharmacist position to apply the knowledge, skills and abilities to safely and effectively provide pharmacist-delivered patient care services, improve clinical initiatives and to maintain the facility operational standards.

EDUCATION

Texas Southern University College of Pharmacy and Health Science

Doctor of Pharmacy Pharm.D. 08/2014 – 05/2018

University of Houston, Houston, Texas

BS. Chemistry 08/2005 – 05/2010

Houston Community College

College Prerequisites

LICENSES AND CERTIFICATION

Pharmacist license: Texas Registration Number: 63934 11/2018 -- 06/2020

ACPE Accredited TSHP IV Certification 09/2018 – 09/2020

ACPE Accredited APhA Immunization Certification 01/2019 – 01/2021

AHA Accredited CPR (Basic Life Support) Certification 11/2018 – 11/2020

WORK EXPERIENCE

RANDALL’S SUPERMARKETS COMPANY HOUSTON, TEXAS

CUSTOMER SERVICE 2018 - present

Providing customers with courteous, friendly, fast, and efficient customer service with emphasis on quality service, public relations and customer loyalty/retention. Administrative support includes employee time-clock management and daily sales tracking charts maintenance for sales and labor projections

PHARMACY TECHNICIAN Under direct supervision of a pharmacist 2010 – 2016

Provided nonjudgmental technical service and assisted in the dispensing of prescribed medications and pharmaceutical preparations

Assisted with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance

Initiated and received refill authorization request

Entered prescription data into a computer system, affixing prescription labels and auxiliary labels to a prescription

Processed manual claims for third party program prescription services in a timely and efficient manner

Assisted and supported Pharmacy department on inventory management activities

PHARMACY INTERNSHIP

Optimized the safety and efficacy of medication use systems to manage patient healthcare needs by preparing package labels, visually inspecting the medication in the bottle to be dispensed, and verifying appropriate medication

Communicated with people of all educational, social-economical and ethnic backgrounds while representing a company with professionalism and confidence

Ensured compliance with federal and state laws regarding regulated products

Abided by all company policies and procedures and maintain respectful relationships with coworkers

Participated in health initiatives; wellness screenings and education to various community centers

Extensive experience with Ryan White HIV/AIDS Program; AIDS Drug Assistance Program (ADAP) and management and hospital rotations at Memorial Hermann Hospitals

SKILLS

Proficient in Microsoft Word, PowerPoint, Excel and Outlook

User experience: Automation – Pyxis, Software - Pioneer Pharmacy, Epic, PDX, QS1, McKesson

Anticoagulation monitoring, ordering/inventory control, immunization, patient education and lab value interpretation

PROJECTS/ACTIVITIES

Medication Use Analysis in Institutional Pharmacy: Insulin, Albuterol MDI and Spiriva

American Society of Health-System Pharmacists (ASHP) Active Member

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