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Manager Engineer

Vienna, Virginia, United States
January 29, 2019

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Professional Summary:

A Senior Systems Administrator with dedicated to System center technologies like SMS 2003, SCCM 2007and SCCM 2012, SCCM 1511, SCCM 1607, SCCM 1610, SCCM 1703, SCCM 1706, SCCM 1802 and SCOM 2012, Windows 1511,Windows 1607, Windows 1703, Windows 1709 and window 1803

A highly motivated, result oriented team player with excellent troubleshooting and problem-solving abilities, capable of objective analysis and skilled at making quick decisions based on wisdom, experience, and judgment. Demonstrated success in implementing and maintaining software and systems management solutions for clients; delivers on time and on budget. Excellent communication and interpersonal skills exhibited when dealing with clients, and executive management.

Technical Skills:

Management Tools : Windows 1511, Windows 1607, Windows 1703, Windows 1709, SCCM 1703, SCCM 1706,SCCM 1610, SCCM 1607, SCCM 1511,SCCM (System Center Configuration Manager) 2012, SCCM 2007, SMS 2003, MDT 2012, OSD, SCOM 2012,SCORCH 2012, SQL Queries, Flexera, Hyper-V, PowerShell, Visual Studio, VBScript,Citrix,Windows Azure, MDOP /SCROCH

Operating Systems :Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP

Windows server 2012/2008R2/2008/2003,

Scripting : VBScript, windows Batch, Java Script, HTML, SQL, Power shell.

Databases : SQL 2005/2008/2012 Queries

Imaging Tools : VMware 9.0/8.0/7.0/6.0, Sun virtual Box, Hyper-V and MS Virtual PC

Responsibilities : Migration from SCCM 2007 to SCCM 2012, Migration Windows 7 to Windows 10 /Windows 8.1,Software Distribution, Software Updates, Deployment,Software Metering, Desired Configuration Manager, Asset Intelligence,SQL Reports, Designing, Implementing and Administration of SCCMhierarchies, Installing Primary sites and Secondary sites, Application Model, CAS installation, Hardware Inventory, Software Inventory, Creating Automation for process, Mass deployment rollouts.

Education Qualifications:

Bachelor in Computer Science Engineering


: 70-703: Certified in Administering System Center Configuration Manager and Cloud Services Integration

: Certified in Microsoft Configuration manager SCCM 2012

: Certified in ITILV3 Foundation

: Certified in Microsoft Configuration manager SCCM 2007

: Certified in Windows Server administrator 2008 R2

Technical Training

Windows 2012 Server administration

Windows 10 Operating System

System center Orchestrator


My Technology Network

Microsoft TechNet:


Professional Expérience :

FannieMae AUG 2017 – Till Date

Reston, VA

Senior Microsoft Engineer

Creating Image for 1607 windows 10

Design and Deployment of project from 1511 to 1607

Drivers management and upgrading for 1607 support

Reports and Dashboard for project status

Security patches deployment

Creating Baselines for Non Complaint task to remediate the issues and tasks

Creating custom Global Conditions in Application Deployment

SCCM Maintenance activities

SCCM Client health remediation

Expertise with the supporting, managing and implementing Microsoft Windows 10 and legacy Operating Systems

Continued creation and maintenance of Operating System Deployment (OSD) task sequences with SCCM (Systems Center Configuration Manager), MDT (Microsoft Deployment Toolkit), and OMS (Operations Management Suite)

Experience with Group Policy processing and troubleshooting across various computing platforms including servers, web servers, desktops etc.

Microsoft Windows Engineering and Administration, as well as Infrastructure Knowledge

Experience in application interaction with operating systems, including the Windows registry, COM object registration, system/user variables and user-centric data related to application settings

Proficiency with scripting languages (Python, PowerShell [DSC preferred], etc.)

provided 24/7 coverage for Desktop Engineering Services

Have proven End User interaction with various End Users and able to maintain ticket SLA’s for responding to User Requests promptly

Thrives in a highly regulated and fast paced and changing environment with proven multitasking skills and focus on details and accuracy

Maintain programmatic and technical documentation to ensure efficient planning and execution including design, installation, and administration documentation

Maintain architecture standards, policies, and procedures for the organization, structure, attributes, design documentation, data flow, security and nomenclature of data elements

Environment: SCCM 1703,Windows 10, SCCM 2012 R2, SCOM 2012, SCORCH 2012,SCCM 2007,Windows server 2012, Windows Server 2008R2, Flexira, SQL 2012

Rockport Group JAN 2017 – JULY 2017

Newton, MA

Senior Microsoft Engineer – Alone Managing Entire Enviorment

Managing SCCM 1610 Environment alone and performed pre-planning, design and Architecture.

Upgraded to 1610 from SCCM 1511

Advanced Group Policy Management with multi OS environment, multi domain experience with Latest Windows server 2016 and Windows server 2012 R2

Expertise Group policy management for Windows 10

Created Visual Basic scripting GUI and PowerShell scripting GUI’s

Experience with 1E Nomad for Distribution point management and Online Self service Shopping tool

Managed Mobile Device Management for Android

In-tune Subscription and management

Good Documentation skills for RCA and Known errors database creation and managment

Implementing SCCM Features and Roles like Software Distribution, Application Deployment, Software Updates, Custom Hardware Inventory with Client Tatto, Software metering,Compliance Management,SCCM Client deployment and Operating System Deployment for Windows 10/8.1/7 OS .

Windows 10 Engagement that provides workshops, design, and assessment of Microsoft Windows 10 evaluate functionality and prepare for a deployment.

Windows Deployment with USMT SMP role and Hard-link based

Customized windows 10 Start Menu Layout, Taskbar Pin Items,Desktop wallpaper and Lock Screen

Architectural Design Session: Review Current Environment and Windows 10 Features

Image Design: Microsoft recommended practice associated with creating Windows system images

SCCM Upgrade: In-place upgrade of existing SCCM 2012 R2 to Current Branch

Image Engineering: Creation of a Windows 10 image

Test Deployment: Deployment of a Windows 10 image to a test group of ten devices for validation

Deployment Roadmap: Steps to implement and adopt Windows 10 features and best practices on deployment.

Steps to implement and adopt Windows 10 features and best practices on deployment

User Experience

Edge Browser Cortana Assistant Windows 7 vs. Windows 10

Hardware Requirements

Servicing Model – Current Branch, Current Branch for Business, and Long Term Service Branch

Windows 10 Security

Management Tools Best Practices: software and hardware inventory, software distribution, asset management, security update management

Automated Deployment Best Practices: end to end methodology that produces a predictable outcome

Fundamentals Best Practices: User State Migration, Application Compatibility Testing and Packaging, Image Building, Securing the Desktop, Ongoing Operations

Light Touch: the latest tools and scripts for assisting in the automation of desktop life cycle management tasks

Zero Touch: the latest tools for Implementation and Provisioning.

Environment: SCCM 1607,SCCM 1610, SCCM 1511,Windows 10, MDT 2013, SCCM 2012 R2, SCOM 2012,Windows server 2012, Windows Server 2008R2, SQL 2012

FannieMae July 2016 – DEC 2016

Herndon, VA

Senior Microsoft Engineer

Review the current health and reliability of the Configuration Manager SCCM 1511 Infrastructure and provide recommendations for improvements to meet the business needs

User state migration tool (USMT)used to transfer customer profile information from Windows 7 to Windows 10.

Involved Windows 10 Deployment Project, Includes Windows 8.1 to Windows 10 Upgradations and Troubleshooting

Strong expertise in leveraging Microsoft System Center 2012 R2 for patching or similar for provisioning, package deployment, patching and workflow automation

Providing the Report on Daily bases of Windows 10 Asset information

Creation of custom SQL queries to extract information from SQL databases

Continued creation and maintenance of Operating System Deployment (OSD) task sequences

Creating, managing Operating System images for different hardware models supported in the company. This includes task sequences, injecting drivers to image or creating driver packages

Patching all the client machines monthly with the Microsoft Security updates and other third party application updates

Create and distribute application packages (virtual and physical) to the enterprise that meet technical requirements

Create engineered solutions for medium-to-complex initiatives according to specified requirements and design and review/approve project requirements.

Interface with service management and security teams to assist in effective remediation through controlled major incident management & response.

Identify research, diagnose and escalate as needed production problems such as defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content.

Perform upgrades maintenance activities as well as troubleshoot system issues by providing on-site support and coordination with multiple teams

Configuration Manager Client configuration and troubleshooting.

Supports the operation and maintenance of System Center Configuration Manager (SCCM) 2012 corporate infrastructure. Installs, upgrades, and patches operating systems and complex software packages.

Operating System Deployment (OSD) and reporting with Systems Management Center Systems Management Server.

Conducts routine software audits to ensure compliance with established standards, policies, and configuration guidelines.

Build and maintain corporate desktop/laptop OS images.

Provide Tier 3 support for escalated desktop issues in relation to application deployment.

Conducts moderately complex projects or phases of significant projects

Applies advanced methods, theories and research techniques and assists in the development, implementation and documentation of processes and procedures to ensure compliance with process. Develops and implements training tools and documentation.

Performs repairs, maintenance and upgrades of existing systems using solutions in accordance with standard operating procedures.

Provides work guidance to less experienced personnel.

Experience in SCCM rollouts, improvements, troubleshooting projects.

Participate in engineering and automation of desktop image creation and integration with Configuration Manager 2012 R2

Creation of custom reports in Lakeside Systrack

Provide expertise in troubleshooting Configuration Manager 2012 infrastructure, packaging and patching issues, as needed

Creation of custom reports in Configuration Manager 2012 R2

Define, configure and utilize Asset Intelligence component of Configuration Manager 2012 R2 for capturing status on licensing and software installations

Function as subject matter expert of Microsoft's Deployment Toolkit, and its integration with Configuration Manager 2012 R2

Assist with adherence to technology policies and comply with all security controls.

Participate in the planning, evolution of design, and implementation of System Center Configuration Manager 2012 R2

Environment: SCCM 1511,Windows 10, SCCM 2012 R2, SCOM 2012, SCORCH 2012,SCCM 2007,Windows server 2012, Windows Server 2008R2, Flexira, SQL 2012

Energy Transfer Nov 2015 – July 2016

Houston, TX

SCCM Lead Engineer

Manage, run and maintain enterprise client management platform using Microsoft Systems Center 2012 R2

Application and solution packaging for SCCM deployment utilizing industry tools such as AdminStudio – with detailed understanding of command line parameters, rules on installing, task sequence deployment with multiple components and steps in between, etc.

Configuration Manager Installation and configuration experience.

Configuration Manager client-to-server communication troubleshooting

Configuration Manager server-to-server communication troubleshooting.

Resolving Remedy incident tickets that are escalated for Tier 3 support from the Service Desk

Providing desktop/laptop/mobile solutions for different functionalities required from the main offices and field locations (where several real time applications run on the client machines, for measurement and management of the pipelines and such)

Maintain the System Center Endpoint Protection and make sure the signatures are up to date all the time. Remediate SCEP client issues when necessary.

Backup the data stored locally on the client machines and provide restore services (using Connected Data Protector)

Packaging and deploying all client applications with Flexera and Microsoft tools (AdminStudio/Wise, System Center Configuration Manager)

Deploying GPOs, across multiple domains, which affect the client machines or end users

Managing the client folder redirection and drive mappings from file servers

Setting up and managing the remote management tools and standards (Dame ware)

Upgrading and maintaining all the tools and infrastructure necessary to provide the above services

Managing a schedule to assure projects are completed on time and within budget

Providing support for mobile devices, tablets and tough books

Planning and testing the DR and BCP procedures

Novartis Pharmaceuticals, Fort worth, TX Nov2012- Oct 2015

SCCM Admin –Senior System Administrator [Team Lead]

Proficient in ITIL frame work

SCCM 2007 To SCCM 2012 end to end Migration

Windows XP to Windows 7 Migration

Installing and Configuring of SCCM 2012.

Working on more then 1,60,000 Workstation with Multi-Tier Hierarchy environment

Thorough knowledge of SCCM like SCCM Administrator Console, Remote tools, Software Distribution, Inventory, Software Metering, SCCM Server components, SCCM hierarchies, Software Updates and Operating System Deployment

Designing, Implementing and Administration of System Management Server 2003 and System Center Configuration Manager (SCCM) 2007 in a multi-site environment.

Microsoft Deployment Toolkit(MDT)2010 tool

Online Shopping tool Flexera (self-service portal )

Migrating SMS 2003 Hierarchy to SCCM 2007

Migration of mixed mode to Native Mode and Native Mode implementation

Deploying Windows 7 with SCCM on fresh(Bare metal) Operating system

Capturing .wim files with SCCM and adding custom task sequences, deploying refresh images.

Deploying the captured .wim file with standalone MDT

Deploying .wim file with SCCM and MDT

Deploying the APP V Application with integration of SCCM

Capturing .wim files with standalone MDT tool

Good Knowledge on APP V Packages deploying with SCCM

Knowledge on USMT Tool, Zero touch technology, Lite touch technologies

Expert in Patch Management and Software Distribution Management process

Creating custom queries in Microsoft SQL

Proficient in Windows Vista and XP operating systems and good knowledge of file system and registries

Discover client machines in network.

Creating software packages for distribution.

Deploying software packages and OSD Deployment using task sequences.

Operating System Image capture.

Updating patches for Servers in MICROSOFT

Troubleshooting SCCM Infrastructure issues in Package Distribution and Advertisement Status

SCCM Site Server configuration & troubleshooting.

SCCM Secondary site server configuration and troubleshooting.

Managing and maintaining the systems.

Remediating compatibility issues in Vista

Experienced in handling complex and very complex applications

Able to handle all technical customer escalations

Performances tune the systems and services for ensuring high availability.

Ability to analyze and solve technical problems.

Self-driven and resourceful to achieve goals independently as well as work well in groups.

The ability to socialize ideas, make recommendations and gather team consensus to move forward.

Flexibility to adjust to changing requirements, schedules and priorities.

Detailed knowledge of Windows XP/Win7 operating systems

Environment: SCCM 2012 R2, SCOM 2012, SCORCH 2012,SCCM 2007,Windows server 2012, Windows Server 2008R2, Flexira, SQL 2012

Unisys Global Services July 2011- Oct 2012

Bangalore, INDIA

SCCM Admin- System Analyst

Experience Using SCCM 2012 to deploy the Packages both the Windows Installer Package and Virtual Package.

Packaged applications are managed by Group Policy and Deployed by SCCM Tool

SCCM Secondary site server configuration and troubleshooting.

SCCM Asset Reporting and Reporting Software Usage, Maintain Deployment Calendar and License Validation process.

SCCM Site Server configuration & troubleshooting.

SCCM 2007 Reporting and Custom Reporting for Deployment Penetration

Updating patches for Servers & Workstations

Troubleshooting SCCM Infrastructure issues in Package Distribution and Advertisement Status

In addition, solid experience insecurity Updates Distribution using SCCM 2007 with SUP role

Performing Root Cause Analysis for all critical incidents; analyses the same and find workaround/solution.

Extracting & tracking Hardware and Software Inventory

Maintaining the SCCM 2007 R2 Hierarchy

Distribution of Software with SMS / SCCM 2007

Experience in deploying windows updates by using SCCM 2012

Experience in rearranging Application Catalog into different categories depends on the requirement

Accomplished Centralized distribution of packages using SCCM 2007

Domain and Local accounts, Cross domain authentications are managed by Active Directory

Packaged applications are managed by Group Policy and Deployed by SCCM Tool

Onsite client Management, Problem Solving, and support for the implemented packages

Environment: SCCM 2012 R2, SCCM 2007,Windows server 2012,Windows Server 2008R2

HCL Info systems

Mumbai, INDIA Sep 2010 to June 2011

SCCM Admin- Support Engineer

Roles and Responsibilities:

Good knowledge in ITIL Process i.e., incident, Change and Problem Management

End to End management of SCCM Hierarchy

Managing Central site with 5 Secondary sites and 300 BDPs with 8000+ total clients more than 300 Geographical Locations.

SCCM 2007 administration and operations Support

Software Distribution in Configuration Manager

Microsoft Key Management Service (KMS) implemented.

Software Updates in Configuration Manager

Creating Collections as required based on direct and query based

Desired Configuration Management Client Agent configuring as required

Reporting in Configuration Manager

SQL Reporting Services in Configuration Manager 2007 R2

Installing SCCM Dashboard & creating custom dashboard queries.

In-depth troubleshooting of Hardware Inventory, Software Inventory, SCCM Client Installation, Software Distribution, Patch management for root cause analysis

Generating Custom reports with strong SQL Queries

Integration of SCCM / SMS environment with Active Directory

Installation and Configuration of SMS primary and secondary sites at different locations for Patch management, Software Distribution, Hardware/Software Inventory and Software Metering.

Implementation of SUP server & SCCM server

Patch management, scanning systems for security configuration using Microsoft baseline security analyzer (MBSA).

Troubleshooting the SCCM servers in case of failures.

Having good knowledge in Hardware and Networking Concepts

Distribution of various MSI software packages using SMS /SCCM Server

Creating custom Queries in Configuration Manager

Remote Tools configuration for help desk in Configuration Manager

Configuration Manager SCCM Client Deployment

Fallback Status Point in Configuration Manager

knowledge in Remote tools like RDP, Net meeting and VNC

Knowledge on Asset Intelligence Classes configuration and reports generation

TCP/IP Understanding Addressing in a TCP/IP Network

Applications knowledge on SQL server Queries and MS-OFFICE

Used WINDOWS 2000/XP/ Vista / Windows 7, WINDOWS 2000/2003 & 2008 SERVERS, DOS.

Distribution of larger Packages and mass distributions such as Service packs

Knowledge in Microsoft Updates and Windows updates

Symantec Antivirus Knowledge

Trend Micro Antivirus Knowledge

Applying service Packs for System Center Configuration Manager 2007 (SCCM2007)

Installing SMS 2003 & SCCM 2007 Clients

Supporting +Operating System Deployment in Configuration Manager 2007

Environment: Windows 7, XP, App-V, SCCM 2007, SCCM 2012 Beta

Mavin Solutions June 2009 – Aug 2010


SCCM Admin -Associate Systems Engineer

Roles and Responsibilities:

Developed packages in Windows 7

Deployed Secondary sites

Created branch distribution Points

Managed inventory with SCCM 2007

Managed software distribution with SCCM 2007

Managed Patching for Workstations with SCCM 2007

Managed Servers patching with SCCM 2007

Created and deployed customized web reports

Created as and when required the quires based collections

Testing the application in locked down environment.

Managed custom hardware inventory collection process to capture non-standard items to make better business decisions.

Managed Windows Deployment Services infrastructure to allow for network installations of operating systems in SCCM 2007.

Designed hardware standard for all SCCM servers across the company.

Developed PowerShell scripts to capture logs and registry settings for broken SCCM clients to investigate problem issues.

Assisted support teams on packaging and release management best practices.

Developed process to patch and support clients using Software Updates Management in SCCM.

Coordinated new server deployments with IT administrators across various regions.

Documented processes and procedures in an effort to enhance efficiency across the team. Updated old documentation to be more in-line with new versions of operating system and processes

Environment: Windows 7, Windows XP, APP-V, SCCM 2007, Windows server 2003, Windows Server 2008 R2

Contact this candidate