Overall *.* years of professional experience in the field of Business Intelligence reports, ITIL Process Management, Change management and has implementation experience of using Data warehouse such as teradata for Designing, Administration, Analysis using Tableau Desktop.
Experience in BI Reports, Dashboards, Project Management, Change/Incident Management, Maintenance, Resolution Methods Time/ Cost/Budget Management.
Has good undertstanding to quick and iteratively build visualization and dashboards leveraging Tableau.
Good knowledge in optimizing Dashboards reports to the server.
Experience in interacting with various business stakeholders and able to gather the business specifications and translate into data visualizations for effective decision making.
Having Good knowledge on Data warehousing database such as Teradata to handle large data volumes and perform analysis using Tableau Strong troubleshooting skills.
Designed and deployed reports with Drill Down, Drill Through and Drop-down menu option and Parameterized and Linked reports using Tableau Server and desktop.
Creating Service Level Reports for IT Services and Defining change management strategies as appropriate by project and working closely with project managers to incorporate change activities within the overall project plan.
Create/modify reports in SSRS and also has good knowledge on Integration Services (SSIS) and Analytics services (SSAS).
Understanding and developing Analytics solution for specific client requirements.
Handling change requests and providing support/maintenance for deployed projects.
BI Tools: Tableau Desktop 2018.3, Tableau Server, SSRS, MS Excel.
Bussiness Tools: ServiceNow, SharePoint, MS Access,, Dominos Server, Microsoft Exchange
Process management Skills: Business Definition Requirements, Business Process Analysis, Team Management, Process & Change management, Problem management.
Databases: Oracle, Teradata, MySQL
Languages: Python, Java, HTML, JCL, CSS, XML
Domain Expertise: Columbia Management, Asset Management, Money Market, Portfolio Management
TATA CONSULTANCY SERVICES, BANGALORE, INDIA –Jan 2012 to Nov 2013
Work Location: Ameriprise Financial, Bangalore (India)
Client: Ameriprise Financial
Designation: Process and Change Management Analyst
Line of Business: Finance
Role: Offshore Lead
Responsibilities & Accomplishments:
Acted as a single-point-of-contact between US and India team to understand the business requirements; transformed them into technical work items
Gained domain knowledge of application in terms of Business Impact and Application outage and developed some methodologies through automated scripts.
Involved in end-to-end development including detailed analysis of the requirements, design, implementation, testing, UAT and delivered to production environments.
Process and Change Management
Responsible for supporting the definition/management of the Change and Release Management processes, including an ongoing service improvement program and Process Manager for the overall IT Change Management process.
Responsible for coordinating release schedules, managing change requests, documenting and announcing releases, ensuring agreed upon activities and management standards have been followed prior to, during, and following implementation
Review Requests for Change (RFCs) and approve or reject them based on their adherence to documented change management process requirements and standards.
Facilitate regular Change Advisory Board (CAB) meetings and prepare all meeting materials. Publish meeting minutes and track action items and Capture and publish metrics, Key Performance Indicators (KPIs) and Critical Success Factors (CSFs).
Assist the Information Technology Service Management (ITSM) Organization in identifying and planning for process improvement projects in change management and other ITIL process areas such as Software Asset Management-CMDB, Service Level Management, and Service Catalogue Management.
Analyzes risk, business and service impacts of changes and coordinates the scheduling of change implementation while managing any change conflict.
TATA CONSULTANCY SERVICES, BANGALORE, INDIA –Nov 2013 to June 2015
Client: Ameriprise Financial
Designation: SSRS Reporting Analyst
Roles and Responsibilities
Extensive experience with SQL Server products, including Integration Services (SSIS) and Reporting Services (SSRS) and Analysis Services (SSAS).
Create/modify reports in SSRS.
Have good understanding on designing data solutions. Able to create and design best-practice data warehouse solutions that support business reporting tasks. This is achieved using different programs and software, such as Microsoft Excel, Teradata, and Tableau.
Optimize SQL server queries to efficiently and quickly retrieve data
Quickly respond to emergency requests and system outages.
Volunteer/Community involvement – Oct 2015 to June 2016 - USA, Irvine – California
Worked as a volunteer as library in-charge as responsible for providing support to academic departments.
Selecting, developing, cataloguing and classifying library resources.
Developing IT facilities and assisting readers to use computer equipment, conduct literature searches etc.
Freelance project - Sep 2018- Current – USA Sunnyvale-California
Worked as a freelancer for one of the financial firms as a Tableau developer.
Good understanding of software Development Life Cycle implementation experience of Data Warehouse/ Business Intelligence Using Tableau Desktop.
Hands on creating dashboards using Tableau Dashboard and prepared user stories to create compelling dashboards to deliver actionable insights.
Creation of metrics, attributes, filters, reports, and dashboards. Created advanced chart types, visualizations and complex calculations to manipulate the data.
Activities and Achievements
Received outstanding commitment awards on Critical AITT Projects.
Received OTS Award for excellence in Service Now integration-Aug 2012
Received OTS Award for best analyst on change management process
B. Tech with Visa Details: H4 EAD – valid Nov, 2019
I hereby declare that the information furnished above is true to the best of my knowledge