Experienced Supervisor, team player, looking for an upscale Hotel. Fast learning, enthusiastic and eager to be part of a customer service-oriented team.
·Five-star hotel experience
·Software program knowledge
·Guest satisfaction specialist
Brazer May 2014 - Current
Aaon Longview, TX
I braze coil parts for air conditioning.
Membership accountant Oct 2013 - May 2014
Sam’s Club Longview, TX
I assisted customers and business owners with a membership with Sam’s Club. I also assisted with payment accounts, solved problems with accounts as well.
Lead/ Supervisor Oct 2010 - Apr 2013
Evangeline Downs Hotel and Casino Opelousas, LA
SUPERVISED AND COORDINATE ACTIVATES OF GAMING FLOOR. ADDRESS SERVICE COMPLAINTS. MADE SURE RESTROOMS WE'RE CLEANED PROPERLY. LOOK FOR SPILLS OR UNSAFE AREA ON GAMING FLOOR FOR SAFETY PURPOSES.
Hotel Supervisor/ Inspector Oct 2008 - Aug 2010
Lauberdge Hotel and Casino Lake Charles, 70615, LA
Executed daily operations of hotel guest rooms, bathrooms, corridors and lobbies. Assigned work to cleaning personnel, trained personnel in housekeeping duties, adjusted guest complaints regarding housekeeping service and equipment. Supervised 12 to 25 employees, scheduled work hours, resolved conflicts. Performed cleaning duties when needed.
Delta Downs Hotel and Casino Vinton, LA
Directly supervised and coordinated work activities of cleaning personnel in hotel establishments. Completed scheduling, ordered supplies, and did pre- employment interviews. Evaluations, inspect rooms, laundry.
Supervisor May 1999 - Jan 2007
Isle of Capri Hotel and Casino Westlake, LA
Accommodate hotel, and resort patrons by registering and assigning rooms to guest. Inspect rooms, scheduling, time system, evaluations, pre-employment hiring. Also helped with cleaning when short. Attendance recording.
High School Diploma: 1987
Washington Marion Lake Charles, 70615, LA
Have been recognized as supervisor of the year and quarter several times.