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Customer Service Supervisor

Location:
Longview, TX
Salary:
Open
Posted:
January 29, 2019

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Resume:

RUBY LAWSON

**** * *** ** ****, Longview, Texas *5602 (H) 337-***-**** (C) 337-***-**** ac8bxd@r.postjobfree.com

Professional summary

Experienced Supervisor, team player, looking for an upscale Hotel. Fast learning, enthusiastic and eager to be part of a customer service-oriented team.

Skills

·Service-oriented

·Hospitality background

·Five-star hotel experience

·Courteous

·Casino background

·Software program knowledge

·Natural leader

·Efficient

·Quality assurance

·Team building

·Skilled negotiator

·Natural leader

·Guest satisfaction specialist

·Computer knowledge

·Diligent

Work history

Brazer May 2014 - Current

Aaon Longview, TX

I braze coil parts for air conditioning.

Membership accountant Oct 2013 - May 2014

Sam’s Club Longview, TX

I assisted customers and business owners with a membership with Sam’s Club. I also assisted with payment accounts, solved problems with accounts as well.

Lead/ Supervisor Oct 2010 - Apr 2013

Evangeline Downs Hotel and Casino Opelousas, LA

SUPERVISED AND COORDINATE ACTIVATES OF GAMING FLOOR. ADDRESS SERVICE COMPLAINTS. MADE SURE RESTROOMS WE'RE CLEANED PROPERLY. LOOK FOR SPILLS OR UNSAFE AREA ON GAMING FLOOR FOR SAFETY PURPOSES.

Hotel Supervisor/ Inspector Oct 2008 - Aug 2010

Lauberdge Hotel and Casino Lake Charles, 70615, LA

Executed daily operations of hotel guest rooms, bathrooms, corridors and lobbies. Assigned work to cleaning personnel, trained personnel in housekeeping duties, adjusted guest complaints regarding housekeeping service and equipment. Supervised 12 to 25 employees, scheduled work hours, resolved conflicts. Performed cleaning duties when needed.

Supervisor

Delta Downs Hotel and Casino Vinton, LA

Directly supervised and coordinated work activities of cleaning personnel in hotel establishments. Completed scheduling, ordered supplies, and did pre- employment interviews. Evaluations, inspect rooms, laundry.

Supervisor May 1999 - Jan 2007

Isle of Capri Hotel and Casino Westlake, LA

Accommodate hotel, and resort patrons by registering and assigning rooms to guest. Inspect rooms, scheduling, time system, evaluations, pre-employment hiring. Also helped with cleaning when short. Attendance recording.

Education

High School Diploma: 1987

Washington Marion Lake Charles, 70615, LA

Have been recognized as supervisor of the year and quarter several times.



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