Address: ** ********* ***, ******, **, 19702
Juniper SSG and SRX firewall
Microsoft Office Suite
Linux (Red Hat and CentOS)
Microsoft Active directory
Mac OSX ( Related Applications)
Developed cloud implementation script ran globally to streamline the cloud provisioning process.
Unix Server Administrator · Pomeroy/Honeywell · 6/18 – Present
Updating UNIX OS patches, and managing server deployment.
Reviewing and evaluating the performance and capacity of both virtual and physical servers.
Performing UNIX administration, including changes, disk space management, application installations, and backups.
Creating, maintaining, and implementing detailed documentation, and standard operating procedures.
Linux Support Representative · Linode · 3/18 – 6/18
Assisting with troubleshooting, performance monitoring, and tuning.
Staying abreast of new cloud technologies by constantly learning and looking for training opportunities to enhance technical knowledge.
Assist with leading problem resolution to root cause & take initiative in identifying and fixing broken processes.
Managing and responding to incoming tickets and resource requests related to server VMs.
Service Desk Analyst · Berkley Technology Services · 8/17 – 3/18
Documented and tracked all received requests in Service Now incident management system.
Provided third level help desk support for problems relating to Active Directory.
Expertise in troubleshooting and resolving issues in enterprise Citrix environment.
Supported Windows XP/7/2008, 1,000+ desktops, 1600+ users, and images for multiple sites.
Technical Support Representative · Hosting · 6/13 – 8/17
Configured, troubleshoot, and upgraded Juniper and Cisco Firewalls for Managed clients, which included network and/or resource access, software, or hardware problems.
Provided Web Server Support for Linux and Windows servers.
Identified, documented, and communicated potential system problems.
Managed Red Hat, CentOS, Windows, Hyper-V and VMware servers