Customer Service Manager

Regan Goodwin

**** * *** *. #*** SAINT GEORGE, UT 84790

CELL 435-***-**** E-MAIL **************@*****.*** EXECUTIVE OVERVIEW

Personable, charismatic, and reliable. Excellent customer service history and strong communication skills. Proficient in Microsoft programs and a certified QuickBooks Specialist EDUCATION

Southern Utah University

Master of Accountancy

Dixie State University

Bachelor of Science Degree – Major; Accounting

Registered Accounting Club member Peer Mentor for 83 Students QuickBooks Specialist PROFESSIONAL EXPERIENCE

Registration Manager– Peisner Johnson, St George, UT (Dec. 2015 - Present)

● Manage the Registration Department to jump start companies with all State/Local/Canada compliance requirements.

● Perform Nexus Reviews and determine compliance issues.

● Assist clients with Sales/Use voluntary disclosure agreements with the states.

● Generated over $300k in State registration revenue. (2018)

● Assist clients in setup on platforms; such as, TaxJar, Avalara, Amazon, Shopify, and others. Inventory Control – Orgill, Hurricane, UT (Jan. 2008 - Jan. 2016)

● Managed vendor control of inventory coming into the warehouse.

● Maintain product skus of damaged and wrong products.

● Review all reports to make sure correct inventory was shipped and received.

● Handle the return of all damaged product.

● Trained employees in other departments on how to correctly handle inventory and to keep accurate track of damaged product.

Material Handler / Receiving- Orgill, Hurricane UT

● Received $1 million of product daily.

● Consistently top performing over 35% over expected goal

● Maintained lowest error rate company-wide at .02%. Company average .24%. SKILLS

● Computer skills - Proficient in: Google suite applications, Excel, Word, Access, TaxWise, Ultratax, QuickBooks Specialist.

● Excellent customer service, project management and time management skills.

● Motivated self-starter with a great attitude, willing to go the extra mile to help others be successful. Willing to mentor or train.

● Always searching for opportunities to recruit or add other valuable team members.

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