Customer Service Manager

Sarah A. Volz

*** *. ******** ***., *** *D, Springfield, PA 19064 484-***-****

*********@*******.***

OBJECTIVE

Seeking a position within a growing company that requires the application of experiential knowledge in promoting best business practices and providing recommendations aligned with company policies.

PROFESSIONAL EXPERIENCE

Wawa, Inc. -Media, PA April 2007-Dec-2018

Contact Center Analyst

•Served as the first point-of-contact for all store teams, customers, and external vendors.

•Provided troubleshooting support for store equipment failures; contributing to over $1 million dollars in cost avoidance for Wawa, Inc.

•Created asset management service requests and ensured proper vendor dispatches.

•Handled customer service concerns and provided appropriate resolution on first contact.

•Monitored store facility equipment in BAS system.

•Helping store with ordering issues and troubleshooting SAP error messages.

The Pest Bureau -Upper Darby, PA April 2005-May 2006

Administrator Assistant

•Scheduled customer appointments

•Created proposals

•Processed billing and payments

•Mapped out technician routes for the day

Health Phone Medical Call Center -Upper Darby, PA June 2004-April 2007

Phone Operator

•Received calls for doctor’s office

•Handled patient requests

•Contacted doctors per patient emergencies

•Received consultations from hospitals

EDUCATIONAL BACKGROUND

Katherine Gibbs School April 2005

Certificate in Web Design and Software Technology; 3.6 GPA

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