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Customer Service Engineer

Location:
South San Francisco, CA
Posted:
January 28, 2019

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Resume:

Olga Chesnokova, QA Engineer

Burlingame, CA *****

Mobile: 626-***-****

Email: ac8bip@r.postjobfree.com

LinkedIn:https://www.linkedin.com/in/chesnokova

SUMMARY

- Over 6 years of hands-on experience testing (manual and automation) Web and mobile applications in waterfall and agile development environment

- Strong knowledge of Software Development Life Cycle (SDLC), QA methodology and tools, and deep understanding of business and technical requirements, test procedures and protocols

- Hands-on experience with end-to-end bug tracking lifecycle using a wide range of project management and tracking systems, including JIRA, Bugzilla, Mantis and Request Tracker

- Experience in creating, maintaining and performing test cases for functional, smoke, regression, acceptance testing, integration testing for Web and mobile apps

- Proficiency in investigating software defects and make them reproducible with development of corresponding test documentation for DCO (Document Control): requirements, test plans, test cases, test suites and checklists

- Excellent interpersonal and communication skills, assertive but open to compromise, undertaking (independently or as a part of the team) multiple assignments while maintaining the highest level of quality

- Self-motivated, fast learner, and great team player who works well in high paced environment

- Passionate advocate of test automation and continuous integration practices and tools

(Selenium, Cucumber, Jenkins) throughout the organization

- Supervise regular releases and regression testing of CLIMS (Clinical Laboratory Information Management System) with cross-functional teams and approve sign off for deployment

- US Citizen, fluent in English, Ukrainian and Russian TECHNICAL SKILLS

Mobile: IOS and Android, Flurry Analytics, TestFlight Programming: HTML, XML, SQL, Java, HL7

Databases: Oracle, MySQL Server

Test Automation: Selenium, Cucumber, Appium

Bug Tracking: Bugzilla, JIRA, Mantis, Request Tracker Applications: Selenium, FireBug, VMware, Microsoft Office, Confluence, Labvantage LIMS,Perforce, GitHub, MasterControl Documentation, Genymotion, IntelliJ IDEA,GitHub

PROFESSIONAL EXPERIENCE

SQA Engineer

Crescendo Bioscience (acquired by Myriad)

2014 – Present

South San Francisco, CA

- Became a “go-to person” for variety of mobile testing of customer facing solutions on both Android and iOS platforms

- Achieved company-wide recognition and fast-paced promotion for taking lead, self-learning and implementing mobile automation framework that resulted in saving over 10 man/hours for the company every month (IntelliJ IDEA, Appium, Cucumber, Java, Genymotion)

- Became a Lead QA for multiple projects, working directly with engineers on bug fixes & incremental features implementation

- Was trained for, and working with PHI (Protected Health Information) preserving privacy for research participants and patients

- Assisted engineering and business in release of new functionality, regression testing, up to date documentation and protocols by writing test protocols, plans and release testing strategies, that were deployed company-wide

- Facilitated regular project status updates to cross-functional teams (Engineering, QA, Support, Project & Product Management) through the process of development and release

- Provided regular supervision (weekly and monthly) of release and regression testing of LIMS system with cross-functional teams and approve sign off for deployment

- Gained strong understanding of Customer Service operations by providing support to internal customers (e.g. Lab, Customer Service) through collecting feedback for improvement, communicating to appropriate teams, training and new employee onboarding

QA Tester

Macy’s

2012 – 2014

San Francisco, CA

- Gathered test requirements, develop, implement and execute test plans

- Developed test design specifications and test strategies, and defined test data needs in different environments

- Prepared test reports and test summaries

- Acquired intense experience working with offshore engineering teams

- Performed usability, compatibility, functional and regression tests

- Maintained and supported test automation framework, develop test scripts for automation

- Created and published formal release notifications, instructions, deployment notes, and user manual as needed

- Coordinated activities with cross-functional teams including Project Management, QA, Release Management and Web Development to ensure a smooth and incident-free release rollouts

- Supported multiple concurrent releases through various test environments

- Traced complex issues and tested system issues in a multi-component environment QA Engineer

PlusRated.com

2011 – 2012

San Francisco, CA

- Worked closely with Project Management and Engineering on the scheduled releases, requirements, external and internal design specifications

- Developed, executed and maintained test cases for functional, integration, and regression testing

- Discovered and reported bugs into Bugzilla

- Partnered with engineering teams to identify and resolve problems

- Worked with multiple applications interfaces to support testing of the primary application EDUCATION AND TRAINING

CodeFitness, iOS Test Automation using Cucumber/Java/Appium (San Francisco, CA), 2016 CodeFitness, TestNG/Java/Selenium WebDriver (San Francisco, CA), 2016 CodeFitness, Continuous Integration with Jenkins and GitHub (San Francisco, CA), 2016 Bachelor of Science, Ecology and Environmental Protection NMU (Dnepr, Ukraine), 2005 REFERENCES AVAILABLE UPON REQUEST



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