Customer Service Manager

Craig J Bady II **** Dove Dr Schererville, IN ****5 ***********@*****.*** 708-***-****

Leadership Training and Experience

Army National Guard (November 2014- Present) Gary, IN Second Lieutenant Logistics Officer

Management of ammunition inventory and vehicle supplies

Communicate with senior enlisted personnel to determine availability and readiness of equipment and staffing needs

Schedule and facilitate monthly drill training activities

Coordinate content and programming for drill training

Responsible for signing off on essential, valuable equipment and maintaining equipments functionality

Organize and maintain confidential documents

Responsible for safety and well being of fellow soldiers Professional Experience

Majac Steel and Processing (September 2018-Present) East Chicago, IN Production Manager in Training

Established base knowledge of overall steel processing industry

Surpassed typical training program to operate newer, more profitable machinery

Monitor and report production rates of certain machines Sour Note Brewing (August 2018-Present) Hammond, IN Bartender

Maintain order and cleanliness in tasting room

Inform customers of types of beers, including their recipe, origin, and other noteworthy information to create a craft experience

All aspects of opening and closing shift accounting and record keeping Ball State Recreation Services (April 2016- May 2017) Muncie, IN Facility Monitor

Assisted students in checking in and out of facility

Mediated conflicts and ensured safety of all students

Set up and maintained equipment

Pete’s “Fresh” Market (June 2012-August 2014) Chicago, IL Grocery Cashier/Bagger

Processed payments and provided exceptional customer service

Stocking and returning overstock and misplaced items to their proper

Strict adherence to company policies and participation in team meetings and team building activities Education

Ball State University (August 2014-May 2018) Muncie, IN- Bachelor of Science

Major: Criminal Justice, Minor: Military Science Mount Carmel High School Chicago, IL (May 2014)- High School Diploma Volunteer and Extracurricular Experience

Boys and Girls Club (September 2015- September 2016), Muncie, IN- Volunteer Mentor Education First Tours- Study Abroad Experience (August 2010- August 2014), Western Europe- Student Traveler Page 1 of 1

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