Customer Service Forklift Operator
Resume:
LaCorria Hill
Riverdale, GA *****
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Kaiser Permanente - Morrow, GA
• Answer telephone promptly and in a polite and professional manner
• Obtain and enter accurate demographic information into Next Gen (address, telephone number, name of insurance or self-pay status
• Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork
• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
• Go over results at patients request
• Schedule appointment correctly - review appointment date, time, location, and provider name with caller
• Direct calls to other departments as needed.
• Use sound judgment in handling calls, especially with upset patients.
• Understanding of when to escalate calls to physicians/practice manager Ambassador/ problem solver
Amazon - Lithia Springs, GA
December 2017 to March 2018
Responsible for maintaining a safe warehouse environment for myself and coworkers. Responsible for moving pallets to correct pit locations and maintaining order and cleanliness on production lines. Train new hires. Supervise up to 20 associates. Give tours of the building.Provide quality feedback helping associates reduce barriers in meeting customers promise.Visually inspect inventory for damage prior to stowing on a shelf. Resolve issues in a timely manner. Use excel to track problem solve issues efficiently.
Picker/Packer
Amazon Fulfillment Associates - Lithia Springs, GA June 2017 to March 2018
responsible for filling customer orders and delivering them to the delivery platform in a manner that meets company standards for safety, security and productivity. Also responsible for the completeness and correctness of all orders filled.
Cashier/Customer Service
KFC - Union City, GA
August 2014 to April 2017
Forklift Operator Picker
Amazon Fulfillment Associate - Union City, GA
March 2016 to December 2016
Operate powered industrial trucks to load and unload materials and deliveries and move them to and from storage areas, machines and loading docks, into railroad cars or trucks or storage facilities. Replenishment/ forklift
IntegraCore - Union City, GA
Receive order from RF unit to replenish product to designated pick location Prior to signing out equipment perform pre-operational inspection Use Order picker to replenish from carton flow location Use Reach Truck to replenish from full pallet location Follow 3-step verification process at all times
Follow all safety guidelines and use appropriate PPE at all times Meet and maintain department quality/productivity standards Perform housekeeping duties throughout the shift and at designated times Ensure inventory accuracy by following documented procedures Other duties as deemed necessary or assigned
Education
Business Management in Business
Georgia Military College - Fairburn, GA
August 2015 to July 2017
Skills
Customer Service (4 years), Communications (4 years), Forklift Operator (1 year), Team Building (4 years), Inventory (2 years), Powerpoint (10+ years), Sales (3 years) Certifications/Licenses
Forklift Certified
June 2016
Certified Forklift Operator
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