IT System Admin/Support/Network

CURRICULUM VITAE

MUBARAK ALI ABDUL KADIR

Abu Dhabi, U.A.E.

Mobile No:-+971**-*******

Email: **.*******@*****.***

OBJECTIVE

Seeking a challenging career in System Administration/Network/IT Support, which ensures learning and creativity that provides an exposure to newer trends thereby stimulating personal and organizational growth

TECHNICAL SKILLS Extensive Knowledge and experience of:

MS Dos, MS office, MS Win OS(98, Me, 2000, XP, Win 7,Win 8,Win 10), MS Window Server Configurations and Administration(2003,2008,2012,2016),Exchange Server Configuration and Administration(2003,2010,2013,2016),Mac OS, LAN, WAN, VPN, Wi-Fi N/W, VOIP devices, VERITAS Backup, Arcserve Backup, Veeam Backup, SQL, SCCM, VMWARE Infrastructure, Hyper V, Linux, Citrix VDI Xen App,Xen Server & Desktop, BMC Remedy, CA Service Desk

CISCO Routers & Switches MPLS,DMVPN,IPSEC,GRE,RIP,IGRP,EIGRP,OSPF,BGP,VLAN,VTP,STP,RSTP,EtherChannel,QOS,VOIP, HSRP,VRRP&GLBP

WORK EXPERIENCE

Worked as an IT Technical Support Engineer at Intertec Systems LLC (RAK BANK), Abu Dhabi, U.A.E (May 2010 to Dec 2018)

Job Responsibilities

Installation and configuration of Microsoft Win 2003, 2008,2012 Server platforms and OS Win XP, Win 7,Win 8 & Win 10

Installing and configuring HP Servers DL 380G5, 380G6, 380G7 & 380G8 Servers by using RAID Technology

Servers Hardening, Patching and vulnerability scanning

Maintaining Etisalat ONT & Internet Routers

Configuring and Scheduling Backups

Supporting Servers, end-users, VIP users with computer, printers, network systems and peripheral devices

Installing, Configuring and Administration of Network Printer and Network Scanner

Supporting Android, IPhone, Windows and Blackberry Smart Phones

Configuring and managing Mobile mail communications ActiveSync, MobileIron

Supporting end users IP Telephone issues

Providing onsite and remote IT Support to All RAKBANK AUH and AL AIN Branches and Offices

Providing Network Support to All RAKBANK AUH and AL AIN Branches and Offices

Assigning policy objects, Access control and maintains security in end-user’s environment

Installation and configuration of McAfee Anti-Virus on servers and clients

Solving the Virus issues in Servers and PCs

Installation and configuration of network printers

Troubleshooting RAKBANK Applications (Beam, Equation, RLS, Finacle, ICCS, Omni Scan)

Configuring Remote laptops for the users of Wealth Management department & giving the relevant support for accessing the mail remotely via VPN connectivity

Appropriately troubleshooting a technical issue while maintaining the policies and procedures required by RAK BANK

Prioritize and manage ticket escalation, meeting the required deadlines for ticket resolution

Performed hardware and software installations, troubleshooting, training and upgrades

Rectifying the Network Problems

Provided Remote Assistance to users located in various branches and facilities.

Imaging, hardening and adding new PC’S and Laptops into RAK BANK domain

Creating of users, profiles, setting up rights & configuring of Map drives

Providing Connectivity IT Support to remote ATM's

Configuring and supporting Wi-Fi network

Configuring and maintaining Cisco Switches and Routers in Branches and Offices

PROJECTS HANDLED in RAK BANK

Provided complete IT Support & System Management for launching Finacle CORE BANKING SYSTEMS in RAK BANK. (May 2012)

Implemented Network Authentication Control (NAC) for Bank wide (Nov 2013)

Migration of Windows 8 in RAK BANK using “Microsoft SCCM” (May 2014)

Migration of Windows 2008 R2 Servers in RAK BANK (Aug 2015)

Migration of Windows 10 in RAK BANK using “Microsoft SCCM” (Aug 2018)

Worked as an IT Support Engineer at GTFS LLC (EMIRATES NBD BANK), Dubai, U.A.E (APR 2007 to Jan 2010)

Job Responsibilities

Installation and configuration of Windows 2000, 2003 Server platforms and win 2000, XP

Installation of IBM Blade Servers HS 20, 21 & HP DL 380 G4, G5 Servers by using RAID Technology

Configuring and Scheduling backups

Supporting end-users with computer, printers, network systems and peripheral devices

Providing onsite and remote IT support

Supporting Bank Branches and Banking Operations Center users

Supporting Branch Servers and Banking Operations Centre Servers

Implementation of Patch Management System (PMS), Hot fixes and security updates.

Assigning policy objects, Access control and maintains security in end-user’s environment.

Installation and configuration of Symantec Anti-Virus on servers and clients

Solving the Virus issues in Servers and PCs

Installation and configuration of network printers

Monitoring and troubleshooting Emirates NBD Core Banking Applications such as Finacle, Quaestor, ICCS and BA(Branch automation)

Appropriately troubleshooting a technical issue while maintaining the policies and procedures required by Emirates NBD Bank

Prioritize and manage ticket escalation, meeting the required deadlines for ticket resolution

Diagnosing and troubleshooting incidents as per SLA with comprehensive adherence to ITIL standards

Performed hardware and software installations, troubleshooting, training and upgrades

Rectifying the Network Problems

Documenting the steps performed while troubleshooting in the Remedy.

Provided Remote Assistance to users located in various branches and facilities.

Imaging, hardening and adding new PC’S and Laptops into Emirates NBD domain

Creating of users, profiles, setting up rights & configuring of Map drives

Installation and configuration of EMC backup utility on Client PC’s

Worked as an IT Support & Network Engineer at Ashkanani Computers EST Dubai, U.A.E. (October 2002 to Dec 2006)

Job Responsibilities

Computer Assembling and Trouble shooting

Maintaining the all kinds of systems (Compaq, Hp, Dell, IBM)

Installing and configuring Exchange 2000 and 2003 Servers

Rectifying the Hardware and Software Problems

Integrating the Accounting Software’s

Rectifying the Network Problems (LAN & WAN)

Solving the Virus issues

Providing the Technical Support through Telephone

Configuring the Servers, Trouble Shooting the Servers

Configuring the Servers (DNS, Active Directory, File Server, DHCP, Terminal Server, Remote Access, VPN, Exchange Server, ISA Server, Fax Server, Raid Controllers)

Configuring and Scheduling backups

Configuring the Routers, Switches, Firewalls and Print Servers

Configuring the Wireless Networks

Configuring the VOIP Devices

Configuring the Internet Cameras (IP Camera)

Designing and Implementing the Network Projects (LAN & WAN)

Crimping the Network Cables

Maintaining the Network Sites

ACADEMIC QUALIFICATIONS:

D.E.E.E (Diploma in Electrical & Electronics Engineering),

Muthiah Polytechnic. Chidambaram, India. (October 1997 to October 2000)

PROFESSIONAL CERTIFICATIONS and TRAINING:

Diploma in Computer Hardware & Network Engineering

ACCEL IT Academy, Chennai, India (November 2000 to February 2001)

ITIL V3 Certified by ITIL (April 2008 to May 2008)

CCNA: Interconnecting Cisco Network Devices (ICND)

Microsoft Certified Systems Engineer (MCSE)

HP2-H08 - Servicing HP Desktops, Workstations, and Notebooks

DRIVING LICENCE DETAILS

Holding Valid U.A.E L.M.V License since 2006 and Holding own CAR

VISA STATUS - EMPLOYMENT VISA (Transferable) can join immediately

PERSONAL DETAILS

Father Name - Abdul Kadir

Date of Birth - 03.02.1982

Marital Status - Married

Nationality - Indian

Languages - Tamil, English & Hindi

A.MUBARAK ALI

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