TERESA Y. HOCKENBERRY
Summary of Qualifications
Multi-tasking individual with strong communication skills; Fast learner; Problem-solver; Great with people, friendly and outgoing; Enthusiastic; High-level of energy; Self-starter
06/2015 – Present Washington D.C.
BRIMLEY GROUP INC. – EXECUTIVE ASSISTANT
Responsible for all invoices to clients; Assists and sets up large events in D.C.; Schedules appointments; Maintains multiple calendars for owner.
06/2009 - Present Buena Park, CA
TERESA’S CLEANING SERVICE - OWNER
Independent contractor; Cleans commercial and residential properties and provides comfort care for seniors and pets; Hires and schedules all crews.
01/2015 - 01/2018 Anaheim, CA
PROPERTY MANAGER – MTS VACATION RENTAL
Managed reservations for all guests both vacation and business; Maintained property and spa; Scheduled cleaning and maintenance crews; Interfaced with all guests; Troubleshot and solved problems; Maintained inventory.
03/2003 - 06/2009 Santa Ana, CA
MARRIOTT VACATION CLUB - CUSTOMER SERVICE
Worked in Activations department; Scheduled/booked arrivals; Marriott created new department titled Redux on my behalf – focused on saving packages from potential cancels via telephone; Data entry; Wrote reports and maintained 1300 lead base.
08/1997 - 02/2005 Anaheim, CA
DESERT INN & SUITES – FRONT DESK LEAD, CUSTOMER SERVICE
Attended to customer needs; Checked customers in/out; Maintained cash drawer, key inventories, guest folio balances, credit cards and log of Disneyland tickets; Trained new employees; Managed switchboard for 144 guest rooms; Processed walk-in and telephone reservations.
Education and Training
Excel Certificate – New Horizons Computer Learning Center
Microsoft Word Certificate – New Horizons Computer Learning Center
Google Drive & Productivity Certificate – New Horizons Computer Learning Center
09/2011 – 06/2015
Education for Ministry – St. Stephen’s Episcopal Church
Counselor Leadership Training – Marriott Vacation Club
08/1989 – 08/1991
Portland Court Reporting