Customer Service Executive Assistant

TERESA Y. HOCKENBERRY

***** ****** ***., ***** ****, CA 90620 · 714-***-****

**********@*****.***

Summary of Qualifications

Multi-tasking individual with strong communication skills; Fast learner; Problem-solver; Great with people, friendly and outgoing; Enthusiastic; High-level of energy; Self-starter

Work Experience

06/2015 – Present Washington D.C.

BRIMLEY GROUP INC. – EXECUTIVE ASSISTANT

Responsible for all invoices to clients; Assists and sets up large events in D.C.; Schedules appointments; Maintains multiple calendars for owner.

06/2009 - Present Buena Park, CA

TERESA’S CLEANING SERVICE - OWNER

Independent contractor; Cleans commercial and residential properties and provides comfort care for seniors and pets; Hires and schedules all crews.

01/2015 - 01/2018 Anaheim, CA

PROPERTY MANAGER – MTS VACATION RENTAL

Managed reservations for all guests both vacation and business; Maintained property and spa; Scheduled cleaning and maintenance crews; Interfaced with all guests; Troubleshot and solved problems; Maintained inventory.

03/2003 - 06/2009 Santa Ana, CA

MARRIOTT VACATION CLUB - CUSTOMER SERVICE

Worked in Activations department; Scheduled/booked arrivals; Marriott created new department titled Redux on my behalf – focused on saving packages from potential cancels via telephone; Data entry; Wrote reports and maintained 1300 lead base.

08/1997 - 02/2005 Anaheim, CA

DESERT INN & SUITES – FRONT DESK LEAD, CUSTOMER SERVICE

Attended to customer needs; Checked customers in/out; Maintained cash drawer, key inventories, guest folio balances, credit cards and log of Disneyland tickets; Trained new employees; Managed switchboard for 144 guest rooms; Processed walk-in and telephone reservations.

Education and Training

09/2018

Excel Certificate – New Horizons Computer Learning Center

Microsoft Word Certificate – New Horizons Computer Learning Center

Google Drive & Productivity Certificate – New Horizons Computer Learning Center

09/2011 – 06/2015

Education for Ministry – St. Stephen’s Episcopal Church

2005

Counselor Leadership Training – Marriott Vacation Club

08/1989 – 08/1991

Portland Court Reporting

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