Life Insurance Engineer

SUMMARY PROFILE

Locally-based US Citizen with *0+ years of professional IT industry experience leading engineering innovation for enterprise level, high-growth organizations such as HP Enterprise and Lehman Brothers

A.A.S. in Application Development and Programming

Senior-level experience in systems administration, software development and application support with UNIX/Linux operating systems and across Oracle and SQL Server databases

Repeated success configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure

Experience troubleshooting and providing technical support with migrations, network connectivity and security & database applications

Ability to analyze code/data and engineer well-researched, cost-effective and responsive solutions

AREAS of EXPERTISE / TECHNICAL EXPERIENCE

Systems Administration

Software Development

Help Desk / IT Support

Security Applications

Database Applications

Systems Monitoring & Configuration

Platforms: UNIX Sun Solaris, IBM AIX, Sequent, Red Hat Linux, Windows Server 2003/2008

Databases: Oracle, SQL, Informix, MySQL

Tools: UNIX Shell & Perl Scripting, VMWare, Workday, Citrix, LDAP, InfoPath, SharePoint Designer, SQL Developer, SiteScope, SiteMinder, HTML/CSS, C, C++, JavaScript, Visual Basic, Advisor Channel, Legato Networker/Alexandria

Hardware: IBM 335 Blade Centers, Sun Netra/420R/V440, Sequent NUMA-Q, IBM RISC-6000, Legato ATL-P6000, StorageTek Tape Silos, Alexandria Tape Library, IBM ESS Shark, Cat 6 Cabling, Modems, Routers

EDUCATION and CREDENTIALS

Xcel Testing Solutions (Jun 2018)

Licensed Insurance Agent - Licensed by the state of Pennsylvania to sell Life Insurance

Northampton Community College, Bethlehem, PA (Dec 2009)

Associate of Applied Science in Computer Information Technology, Major in Application Programming Development

CISCO Certificate-CCNA Network Fundamentals

Specialized Diploma-Computer Info Technology: Application Programming Option (May 2009)

Learning Tree International, New York, NY (July 2001)

Certification in UNIX Shell Programming

Nassau Community College, Garden City, NY (Last Attended - 1996)

Major: Computer Science, Credits transferred to Northampton Community College

CAREER OVERVIEW

Life Insurance Agent

American Income Life Wilkes-Barre, PA Jul 2018 – Present

A sales professional who is proficient at identifying sales prospects and turning those prospects into customers. Excels at client research developing effective sales presentations and following up on a regular basis with existing client base. Utilize the Internet and other new technology to find prospects and maintain contact with client base.

Responsible for consumer sales and account management

Trained new insurance sales representatives as they were hired by the company

Maintain a high retention on sales made

Sold primarily to individual clients on life insurance programs

Svc Info Developer II, PROMISe IT-Operations

DXC Technology (formerly HP Enterprise) Camp Hill, PA Jan 2010 – Dec 2017

*Position with DXC was eliminated due to workforce reduction following the DXC / HPE merger.

Continued...

Administered technical support for PA State Medicaid users. Diagnosed and resolved operating system, hardware and software program problems to root causes, researched and follow up with client's issues in a timely manner with recommendations and action plans. Participated in department meetings twice weekly, providing input on case backlog, technical process, and new processes within the department. Collaborated with external agencies and organizations on downtime issues, scheduled maintenances, upgrades, and policy changes. Configured, installed, and maintained software applications, hardware devices / peripherals, and network servers. Performed system backup / restorations, facilitated code reviews, and managed batch processing functions.

Key Achievements:

Developed an online SharePoint user form to support and simplify the submission of JILs and Scripts while streamlining workflow, centralizing information, and assisting developers with change requests

Oversaw weekly Promotion of new and updated software from Development to Model for testing and implementation into Production

Contributed to System Migration projects by assisting in the implementation of new software and updating current software

Consulted with various developers, product designers, and customer support engineers to deliver high-quality enhancements and defect solutions

Solely responsible for generating Monthly SLA Reporting to the Department of Human Services; performing root cause analysis regarding system downtime, software, network, and any other unforeseen issues to calculate Service Level Agreement fees or SLA

Created how to training videos related to current products that were published on company's Support site

Full-Time Student

Northampton Community College Bethlehem, PA Sep 2008 - Dec 2009

Systems Engineer / Analyst, IT-Server Operations

Lehman Brothers New York, NY Jan 2004 – Apr 2008

*Position with Lehman Brothers was eliminated due to Lehman Brothers filing Bankruptcy and downsizing.

Set up and maintained computers and computer networks using UNIX platforms. Managed users, maintained the system functional, created file systems, installed and upgraded software, defined backup and recovery procedures, and ensured network security. Managed batch processing activities and resolved system failures. Maintained tape silo to ensure data integrity. Assisted in troubleshooting various issues such as system halt/hangs due to file systems fulling, swap space / physical memory fulling, high CPU usage, etc... Implemented numerous products, policies, and controls to enhance IT security. Consulted with management and operations personnel on systems risk analysis evaluation, and maintenance requirements.

Key Achievements:

Served as Project Lead for project updating PC application software (Advisor Channel) to strategically align applications with company procedures

Monitored network performance after implementation to prevent reoccurrence of operating issues and ensure efficiency of operation

Customized monitoring tools to define system performance metrics and thresholds

Instrumental in conducting training sessions on software and migration procedures

Updated printer coding in UNIX spooling software to accommodate specific reporting/printing requirements

Assisted the System Administrator in testing, rebooting, and configuring Servers for Windows, UNIX, and Linux platforms

Systems Engineer, IT-Operation Services

Neuberger Berman LLC New York, NY Jun 2000 – Jan 2004

Built and revamped current shell scripts to optimize staff productivity

Collaborated with programming staff in developing an FTP menu for monitoring of files being FTPed

Engineered shell scripts to effectively manage Legato ATL Library when replacing tapes

Dramatically increased the integrity of the UNIX spooling system (EZ-spooler) by fine tuning driver descriptions for printers and encoding shell script tools for monitoring

Trained Lehman Brothers staff in the acquisition of Neuberger Berman

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