Customer service

ALEX (Sasha) VLASOV

** ******** *** • Barrington, RI 02806 • Phone: 401-***-****

E-Mail: **********@*****.***

SUMMARY of QUALIFICATIONS

Results-oriented and dedicated administrative professional with outstanding qualifications orchestrating high-paced operations in various customer service and support capacities. Extensive experience in organizational administration, records management, training, and development. Strong ability to manage multiple tasks and work well under pressure in a deadline-driven environment. Recognized for honesty, integrity, and a genuine passion for achieving goals. Fluent in English and Russian. Demonstrated strengths include:

Self-Motivation Relationship Management Quality Control

Problem Resolution Reporting and Data Analysis Public Relations

Customer Service Strategic and Tactical Planning Staff Leadership

PROFESSIONAL EXPERIENCE

Windoeller & Hoelscher Corp., Lincoln, RI 2007 – Present

Parts Specialist

Ensure accurate processing and coding of quotes and sales in SAP. Locate part numbers from customers’ Rexroth description or drawing number. Perform shipping and tracking of packages over the weekend and during on call rotation, provide 24/7 support. Interact daily with contacts at headquarters in Germany.

Identified and corrected discrepancies in the accuracy of information in client and company accounts.

Successfully demonstrated proficiency and in-depth understanding of all required programs.

Teknor Apex, Pawtucket, RI 2004 – 2007

Senior Customer Service Representative

Investigated, analyzed, and resolved all questions/concerns regarding customer accounts. Performed data entry and database management. Tracked packages to ensure accurate processing and coding of sales. Received and processed orders via phone, FAX, email, and EDI.

Effectively handled customer relations/complaints and provided quick problem resolution.

Maintained superior customer service and set high level of standards for both clients and staff.

Brightpoint Subscriber Services, Richmond, CA 1996 – 2002

Customer Service/Team Lead

Conducted over-the-phone and over-the-counter sales transactions. Handled all aspects of selling, rapport building, and negotiations. Ensured accurate processing and coding of sales, payments, returns, and exchanges. Trained, mentored, and supervised 12 employees. Effectively answered and handled multi-line phone system.

Increased profitability by assessing customers’ needs, overcoming objections, and closing the sale.

Ranked top three in highest sales; consistently exceeded daily quotas, objectives, and expectations.

EDUCATION

Bachelor of Arts, Business Management, 2004

Golden Gate University, San Francisco, CA

SKILLS

MS Office (Excel, PowerPoint, Word, Outlook), Lotus Notes, Legacy, EDI, Movex, SAP, Citrix

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