Customer Service/Graphic Designer

LAKIA ALYSSA PORTER

***** **** ***** *****, ******* GA 30228 · 404-***-****

**********@*****.***

A creative spirit that’s always willing and ready to learn something new. Self-driven with an enthusiastic and positive attitude.

EXPERIENCE

JUNE 2014 – CURRENT (ROUND ROCK, TX)

SENIOR DIAGNOSTIC TECHNICIAN/DENTAL LAB TECH, CLEARCORRECT

Creating treatment setups for patients in preparation for clear aligner therapy

Receiving digital models from doctors

Prescreening files to ensure all patient documents match models received

Isolating teeth individually, digitally, in a special software

Moving teeth into proper alignment – similar to braces

Working from home, conference calls and frequent traveling

Training new hires

Strong email communication skills using Microsoft Outlook

Use of Microsoft Word and Excel

Communications with Doctors regarding case concerns DEC 2011 – JUNE 2014 (TUCKER, GA)

DENTAL LAB TECHNICIAN/CERAMIST, EVICK AND LANCASTER CROWN & BRIDGE DENTAL LAB

Producing crowns, bridges & veneers using E-max & porcelain

Pouring models which replicate dental occlusion of the patients

Staining restorations to match patient’s natural tooth shade

Handling rush & emergency cases

Multi-tasking several jobs for mass and quality production

Expeditiously executing tasks & strict time management

Reassuring the patients have a healthy, functioning and aesthetically pleasing restoration with quality control

MAY 2013 – JUNE 2014 (DECATUR, GA)

PAINT SPECIALIST/CUSTOMER SERVICE, HOME DEPOT

Mixing & matching paint at a paint station

Extensive knowledge of paints and stains & bathroom products and applications

Customer assistance, building trust and helping every way possible

Strong multi-tasking within the department

Ability to handle high volumes of customers & attention to orders

Stocking and organizing products

2

JUNE 2007 – APRIL 2009 (STONE MOUNTAIN, GA)

PRODUCTION ARTIST SUPERVISOR/GRAPHIC DESIGNER, GRAPHICS ATLANTA INC.

(FORMER KNOWN AS - GA COMMUNICATIONS)

Producing & Designing Signs & Ads

Using Mac OS X Software, including Adobe Creative Suite

Microsoft Office - Word, Excel, PowerPoint & Outlook Express

Typing 50+ wpm

Keeping client files organized – in case of reproduction of a previous ad

Building rapport and ensuring client satisfaction

Extreme attention to detail, proofing and quality control of files before collecting and sending to clients

Managed a crew of 1-5, which involved planning, delegating & setting up meetings

Meeting deadlines of projects, some of which were unforeseen

Problem-solving conflicts – for software, projects, crew and clients EDUCATION

JAN 2010 – MAY 2012 (LAWRENCEVILLE, GA)

DENTAL LABORATORY TECHNICAN, GWINNETT TECHNICAL COLLEGE

Learned the technical anatomy and function of teeth and how to restore for proper occlusion

Certified Healthcare Assistant

Summa Cum Laude (3.89 GPA)

Phi Theta Kappa Member

National Technical Honor Society

Recognized Graduated of the National Board of Certification in Dental Lab Technology JAN 2006 – SEPT 2007 (CLARKSTON, GA)

PRINTING & GRAPHICS TECHNOLOGY – GRAPHIC DESIGN & PREPRESS, DEKALB TECHNICAL COLLEGE (NOW – GEORGIA PIEDMONT COLLEGE)

Basic & Advanced Publication Design

Computer Graphics Production Operator

Summa Cum Laude (4.0 GPA)

Microsoft Office – Word, Excel, PowerPoint & Access

Adobe Creative Suite & Bridge - InDesign, Photoshop, Illustrator, Flash & Adobe Acrobat 7.0

QuarkXPress

Prepress & Printing Concepts

Curricular & Career Enhanced Training

Writing/Composition & Communications

SKILLS

• Self-sustainable – experience working remotely

• Strong communication skills – verbal and written

• Time management – working until due dates

• Strong computer skills

• Attention to details – quality control

• Malleable – can adjust to changes easily

• Extrovert – love working with people

Contact this candidate