ERIC K. PACZULLA

ac8b0l@r.postjobfree.com 281-***-****

CAREER OBJECTIVE

I am seeking a position in I.T./Computer Operations/Help Desk/Desktop Operations as I offer broad based experience and strong hands on skills with a B.B.A from the University of St. Thomas. After leaving my previous position due to a reduction in the workforce, I felt it was my responsibility to care for my elderly parents and assist them in having a quality of life. Eventually both of my parents went to be with the Lord, however, I was grateful for the opportunity to have been with my parents during their end stages. I believe that I was a part of their well lived lives. At this time, I am eager to return to the workforce desiring an opportunity to utilize my experience while serving organizational goals.

SKILLS & ABILITIES

SOFTWARE: MS Office; VMware; Visio; Unix; Windows; FTP; OpCon XPS

PROCOM; Internet Explorer

* Operating Systems: Windows XP, 2000, HP-UX 9.0

HARDWARE: Honeywell DPS 8/70, 66/60; IBM 3090; IBM AS400; IBM 4381; IBM

PC; IBM 36; IBM 3083; HP9000; VAX 11/780; Compaq 486/33;

UNISYS/OS/1100; DECMED/Open MVS; Alpha 2500/Cyborg;

DELL Workstations; Client-Server and PC Application; Impact and

Laser Printers

EXPERIENCE

Associate- Kroger Spring, TX 77373 Phone 281-***-**** Present

Computer Operator II-IT Operations - U.T. M.D. Anderson, Houston,TX 12/2015 -11/2016

Assigned, scheduled, and coordinated the flow of input and output data between the operations department and user department, consults with departmental personnel on workflow, deadlines, estimates, system and personnel time, analyzes operations in order to bring about the most effective use of system.

Organized the work of the Programming Department, by processing a wide range of tasks and programs of varying complexity, as well as other phases of computer operations.

Expert knowledge of IBM 3090 and Servers

Installed printers and troubleshot basic printer maintenance and repairs

Analyzed business needs for technological materials, equipment and supplies.

Worked on Mainframe and Distributed Batch Process.

Multi-tasked as required to complete batch processing and ensured production deadline were met or exceeded with accurate results.

Monitored the status of various communication platforms, operating systems, and peripheral devices.

Continued:

Resume

E.K.Paczulla Page 2

Facilitated conference calls and telephone bridges, for real-time site to site communications.

Created and posted broad cast messages to notify user community of problems affecting operations.

Performed testing of emergency lighting, generators and site’s Critical Power Systems.

Performed system switches, Initial Program Loads (IPLs)/ daily backups.

Ran queries to generate reports for various departments.

EXPERIENCE CONTINUED:

Senior Computer Operator-Baylor College of Medicine,Hst TX *Promoted 9/1996 -11/2014

Supervised, assigned, scheduled, and coordinated the flow of input and output data between the operations department and user department, consults with departmental personnel on workflow, deadlines, estimates, system and personnel time, analyzes operations in order to bring about the most effective use of system.

Organized the work of the Programming Department, by processing a wide range of tasks and programs of varying complexity, as well as other phases of computer operations.

Expert knowledge of UNISYS, OpCon/XPS, Servers

Assisted user groups manage technology by installing desktop systems and solving routine problems.

Installed, configured and troubleshot new/standard desktop operations systems including MS DOS, Windows, Windows\ NT; and desktop applications including MS Office Suite and workstations including VLM and Intranetware Client for Windows 98\NT.

Installed, configured and troubleshot various TCP/IP products. Installed printers and troubleshot basic printer maintenance and repairs

Connected desktop workstation to network printers, as applicable Troubleshot basic problems for hardware including desktop components and peripherals (motherboard, power supply, hard disk drives, RAM, mouse and keyboard).

Analyzed business needs for technological materials, equipment and supplies.

Worked on Mainframe and Distributed Batch Process.

Worked with many Application Teams. Help optimize Production Batch cycles from test to production. Worked closely with the Application Teams and with the Support Teams.

Multi-tasked as required to complete batch processing and ensured production deadline were met or exceeded with accurate results.

Monitored the status of various communication platforms, operating systems, and peripheral devices.

Processed request for network access rights.

Assisted users with initial registration, password setups, and reset, and troubleshooting connectivity issues.

Utilized help desk order applications to report, document, and track system outages and equipment malfunctions.

Facilitated conference calls and telephone bridges, for real-time site to site communications.

Created and posted broad cast messages to notify user community of problems affecting operations.

Continued:

Resume

E.K. Paczulla Page 3

EXPERIENCE CONTINUED

Performed testing of emergency lighting, generators and site’s Critical Power Systems.

Performed system switches, Initial Program Loads (IPLs)/daily backups.

Ran queries to generate reports for various departments.

Computer Operations - Wyman Gordon - Houston, TX 7/1995 - 9/1996

Expert knowledge of HP systems, IBM3090 and Servers

Assisted user groups manage technology by installing desktop systems and solving routine problems.

Installed, configured and troubleshot various TCP/IP products. Installed printers and troubleshot basic printer maintenance and repairs

Analyzed business needs for technological materials, equipment and supplies.

Worked on Mainframe and Distributed Batch Process.

Worked with many Application Teams. Help optimize Production Batch cycles from test to production. Worked closely with the Application Teams and with the Support Teams.

Multi-tasked as required to complete batch processing and ensured production deadline were met or exceeded with accurate results.

Monitored the status of various communication platforms, operating systems, and peripheral devices.

Utilized help desk order applications to report, document, and track system outages and equipment malfunctions.

Facilitated conference calls and telephone bridges, for real-time site to site communications.

Created and posted broad cast messages to notify user community of problems affecting operations.

Performed testing of emergency lighting, generators and site’s Critical Power Systems.

Performed system switches, Initial Program Loads (IPLs)/daily backups.

Ran queries to generate reports for various departments.

Maintain Databases, transfer of data, and systematic monthly purges.

EDUCATION

UNIVERSITY OF ST. THOMAS –Houston, TX Bachelors in Business Administration -

Graduated

LONE STAR COLLEGE – Houston, TX Associates Degree - Graduated

PERSONAL

I offer my education and adaptability and can move into a position with your organization and quickly become an asset.

Contact this candidate