Customer Service Sales

Stephen Sherwood

*** ****** ******, *** *, Brooklyn, New York, 11207

Phone: 408-***-**** E-Mail: *****************@*****.*** s Employment Experience

Freelance Copywriter/Researcher, Self-Employed, New York, NY September 2018-Present

• Assessing damaged books with an expertise in valuation for maximum profit.

• Researching products online, unearthing hard-to-find information concerning makers and origins.

• Penning detailed descriptions of antique books to ensure their salability. Rare Buyer/Customer Service Rep, Strand Bookstore, New York, NY September 2015-August 2018

• Increased profits with precise evaluation and pricing of antique books, with care for proper conservation.

• Boosted sales with superb customer service over the phone, via e-mail, and on sales floor.

• Decreased employee turnover rate by training them with thorough instruction and communication. Proofreader/Copy Editor, The Froebe Group, New York, NY September 2016-March 2018

• Legal textbooks promptly polished and prepared for publishing by proofreading and editing to final drafts.

• Surpassed publication deadlines by priming pages far in advance, using Chicago and MLA citation. Volunteer/Intern Experience

Freelance Copywriter, Catchafire.com, New York, NY July 2018-Present

• Writing compelling and heartfelt copy for non-for-profits that further encourages sponsorship.

• Expanding clientele for artistic nonprofits with thoroughly researched business benefits from art-based initiatives.

Tutor/Copy Editor, 826NYC, New York, NY January 2015-May 2015

• Fostered children’s creativity and academic success with attentive assistance in arithmetic, reading comprehension, and personal writing.

• Stimulated students’ writing with personalized interviews and proofreading their work. Education

Hunter College-CUNY, New York, NY Spring 2013-Spring 2015 Bachelor Of Arts in Theatre Arts & English-Creative Writing, Minor in German (GPA 3.97) American Academy Of Dramatic Arts, New York, NY Fall 2010-Spring 2012 Associate’s Degree of Occupational Studies in Theatre Arts Skills

Computer Proficiency (POS, Microsoft Suite, Outlook, Adobe, Slack, Trello, Dropbox), Driver’s License, Catering, Concessions, Bartending, Improvisation, Acting, Directing, Stage Management, Light Board Operation, Carpentry, Intermediate German Language, Receptionist, Mail Distribution, Supplies Management, Tutoring, Librarian Skills

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