Customer service, mainframe, Help Desk

Location:

Posted:

January 26, 2019

Michael W. Crowley

Peculiar, Mo., 64078

Employer: Dst Systems, Inc. 333 W. 11th Street, Kansas City, MO 64105. 816-***-****

April 2009 - June 2018.

Skills: Mainframe Batch processing, IBM Library experience, ultrium4 tape/cartridges. Maintaining library, tape movements.

Maintaining and installing updates. Monitoring of Job processes to successful completion.

International Helpdesk. Assisting those who have problems concerning Laptops/Towers/PC's. Software/hardware issues. Phones,

file transfers, NDM/FTP. Magic ticketing system as well as Remedy Ticketing system experience.

Employer: Black and Veatch. 11401 Lamar Avenue. Overland Park, KS 66211. 913-***-****.

June 1989 - February 2009.

Skills: Mainframe Batch processing, IBM Library experience, from reel to reel, toultrium4 tape/cartridges. Maintaining library,

tape movements. Maintaining and installing updates. Monitoring of Job processes to successful completion.

Helpdesk. Assisting those who have problems concerning Laptops/Towers/PC's. Software/hardware issues. Phones,

file transfers, NDM/FTP. Vsam/VSE experience. Building Computer racks, maintaining/replacing/removal of sub floor wiring.

PC accounting Collection.

Comments: Have been a helpdesk person for almost 30 years. I have what many would consider a servants heart. I have a genuine need

to help. I am a person who will do whatever it takes to get the job done. Am also able to consider other than IT,

for employment. The bottom line for me is this just to be willing. I learn really well on the fly. When I began in

IT almost 30 years ago. I had no actual experience. Black and Veatch rolled the dice, and we both won.

Other positions of note: Mostly volunteer, director/writer/actor, for The SonLight Players. Voice-over work, although some pay,

and some do not. Speaker of the Word, when asked. Reader of Scripture, whenever I can. Was and am an Improvisational actor

for the KC Renaissance Festival, as well as other smaller faires, in the midwest for over 30 years now.

Micah ministries, feeding and serving the homeless.