Customer Service Representative
Resume:
Jennifer Craycraft
Danville, Kentucky
*************@*****.***
Summary
Dedicated customer service associate with over 25 years of experience. Detail oriented with goals to strive and provide excellent hospitality internally and externally. Self motivated with skills of multi tasking, great integrity, with a career driven attitude.
Education
NAHAM
Chaa
Graduated July 2009
Certified Healthcare Access Associate successful completion of a national cerification examination in the field of patient access management.
Bullitt County Adult Education Center
GED
Shepherdsville, Kentucky
Graduated April 2000
Kentucky Health Care Training
CNA
Louisville, Kentucky
Graduated March 1998
Employment History
Craycraft Services
Manager
May 2015 – January 2019
Manage business calls, organization, daily operations of filing, scheduling, ordering parts, contacting any and all businesses that are needed for dealing with a construction job and site. Keeping job site safe such as making sure all electrical equipment is unplugged after use, cords not in walk areas, making sure nothing has been left out that can cause any injury. Makes sure customers are happy with prior and current work. Follow up with any complaints or issues. Makes sure that all work is met to the expectations of the customer or company, within company guidelines.
AIG
Claims adjuster
Jeffersonville, Indiana
January 2014 – April 2015
Claims adjuster . Duties required but not limited to, calls from technicians to service merchandise bought from best buy. Such as majority of all warranty calls. Would need to research parts for unit, such as T.v's, ovens, washers, dryers,,microwaves etc. Cross match price differences from different vendors. Made sure all work was kept to the guidelines of the company. Parts of labor could not exceed cost. All parts would need to be verified with order numbers and cost. Put information in delegated areas followed all computer programs. was able to verify costs with invoices. Organization and filing of invoices. Keeping all information secured and in its specific locations.
FirstSource Solutions USA LLC
Customer Service Representative
Louisville, Kentucky
November 2010 – June 2013
Interacted with customers and agencies to follow up on application statuses and expedited applications. Calm angry callers, repair trust, locate resources for problem resolution and design best option solutions. promptly responded to general inquires from clients, staff and via e-mail, fax and phone. Managed a high volume workload within a deadline driven environment.
Manchester Memorial Hospital
Patient Access/Auditor/Educator/Medical Records/ Patient access supervisor
Manchester, Kentucky
November 2001 – April 2010
Educated new hires. Worked with multiple departments within the hospital such as x-ray, lab, emergency dept. and medical records. Worked switchboard. Wrote receipts and kept daily logs of collections. Ordered supplies. Audited patients charts to ensure correct information was obtained and was submitted correctly by employees. resolved issues between employees and hospital personnel. Registered patients in hospital such as admit discharges, bed swaps, transfers, new born admission, outpatient and inpatient. Versatile in many depts.
References
Janel Williamson
friend
Tammie Hacker
friend
Tammy Phelps
sister
Theresa Ells
mother
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