Customer Service Sales

TATIANA ROCHE

(***) - ***- ****

************@***.***

EDUCATION

California State Polytechnic University, Pomona July 2014- July 2018

Bachelors of Science in Apparel Merchandising and Management

Focus: Retail

EXPERIENCE

Lovely Bride LA, Pasadena July 2018- Current

Bridal Consultant

● Hosting & assisting in bridal appointments, creating edits, adding on veils and accessories to complete the look.

● Unpack, set up, and ship trunk show samples from various designers to other boutiques.

● Became familiar with over 10 different designers from the various silhouettes to price range.

● Researching appointment information to determine what the bride is looking for while accounting in their budget.

● Take measurements, process gown payments and explaining to clients the next steps in their purchase.

Old Navy, Glendora, CA October 2014- Current

Sales Associate

● Building and removing merchandising displays while maintaining the company current trend concept.

● Lead teams in strategic product placement and department moves throughout the store.

● Process inventory and product placement on the sales floor in a fast-paced environment.

● Process online orders by locating, packing and shipping to customers nationally.

● Assist customers to locate desired items and suggest add-on accessories to increase our units per transaction.

Halfpenny London Luxury Bridalwear, London, UK March 2018- May 2018

Bridal Marketing and Retail Intern

● Book appointment requests and assist brides with any order or fitting concerns through phone or email.

● Study the six collections and become familiar with product and merchandising of the boutique.

● Input appointment information into excel for the use of market research for Marketing Director.

● Create order forms for brides’ orders to be processed and taking appointment fees and gown purchases.

● Hosting & assisting in bridal appointments with clients, creating edits and bespoke gowns and separates.

Cesar E. Chavez Center for Higher Education, Cal Poly Pomona, CA September 2016- March 2018

Social Justice Leader

● Plan student involved cultural events and discussions advocating for identity and student rights.

● Provide programming, services, and resources for underrepresented students on campus.

● Attend and assist students/staff at the front desk in regards to campus events and available resources.

● Provide informational tools within the center about the history, our mission, and the resources we provide for students.

Designer Bridal Gown Sale, Cal Poly Pomona, CA June 2014- May 2016

Volunteer Sales Associate & Sales Associate Trainer

● Assisted customers trying on gowns; adjusted gowns so brides may visualize how gown will look after alterations.

● Assessed customer needs by asking questions about personal preferences, order timeline, and price point.

● Trained and on-boarded eight associates on inventory moves, sizing, and sales training.

CLUBS/AFFILIATIONS April 2016- April 2017

Fashion Society- Vice President

● Coordinated event by ensuring timeline was kept/ adjusted and designers/ models were paired efficiently.

● Facilitated the training of our models that included posing, styling, proper fitting and crowd engagement.

● Communicate with designers on show deadlines and professional expectations of the annual event attended by 200+ people.

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