Customer Service Employee Relations

Kirandeep Kaur

***, ****** ***, *******, *******, Canada, N9A 2B9 226-***-**** **************@*****.*** Objective

To continuously work with an organization where process of learning never ends and my potentials are used to serve the company and gradually deliberate a position from where I can serve the interests of the society as a whole and make a significant contribution in the nation’s development. Skills & Abilities

· Experience in Technical Support for more than 1 Year and in ASP.NET Developer for five months.

· Understanding of Debugging the code, Junit Test Suite, Test Coverage, Unit Test Reporting and Junit Annotations.

· Understanding of Software Automation Testing tools such as QTP and Selenium.

· Understanding of SDLC, Quality Control, Manual and Automated Testing, Functional and Non- Functional Testing, White Box and Black Box Testing, Security Testing etc.

· Strong understanding of using and implementing Test Cases, Test Scenarios, Test Strategy and Test Execution and Status Report while testing the application.

· Projects handled such as Intranet Chatting and Online Examination System.

· Strong understanding of programming language such as C, C++, CORE JAVA, Asp.net.

· Strong understanding of complex database objects like Stored Procedures, Functions, Packages and Triggers using Oracle PL/SQL.

· Experience with MS-Office products to build presentations using Word, Excel, PowerPoint, Visio and Project.

· Strong customer service skills, with the ability to manage multiple customer requests.

· Strong communication and presentation skills including both written and verbal.

· Ability to quickly learn new technologies and develop new skillsets.

· Ability to build solid relationships with team members and co-workers.

· Ability to multitask and work in a dynamic, fast-paced environment with rapid technology changes and complex customer requirements.

· Ability to deal with highly confidential information and make effective decisions.

· Ability to work under pressure and with minimal supervision and direction.

· Basic knowledge of Linux.

· Team player, Self-reliant, Self-motivated, able to grasp things quickly with strong analytical and problem-solving skills.

Education

OPERATIONS MANAGEMENT MAY 2018 TO DECEMBER 2018 FANSHAWE COLLEGE

· Major: Risk Assessment, Quality Management, Operations Management Capstone Project, Managerial Accounting, Leadership and Management, Employee Relations, Principles of Operations Management, Global Supply Chain Management, Operations Management Processes.

· Minor: IT Tools for Operations Management.

Related Coursework: Tour to Materials Recovery Facility. www.linkedin.com/in/kirandeep-kaur 226-***-****

SOFTWARE AND INFORMATION SYSTEMS TESTING SEPTEMBER 2017 TO MAY 2018 FANSHAWE COLLEGE

· Major: Coding for Test, Test Methodologies, Automated Test Tools, Testing for Development, Capstone Project, IS Security Testing, Systems Design & Analysis, Non-Functional Testing, User Experience Testing.

· Minor: Applied Project Management, Advanced Professional Communication. Related coursework: Tested websites using Selenium, Setup Test Environment and Implemented Test Cases, Scenarios and Execution on Online Ticket Booking System. MASTER’S OF COMPUTER APPLCATIONS AUGUST2012 TO APRIL 2015 GURU NANAK DEV UNIVERSITY, INDIA

· Major: Database Management System, Data & File Structure, Computer Networks, Computer Graphics, Microprocessor & its Applications, Computer Organization & Architecture, Software Engineering, Object Oriented Programming, Image Processing.

· Minor: Advances in Operating Systems, Accounting & Financial Management, Computer based Optimization Techniques, Information System, System Simulation. BACHELOR’S OF COMPUTER APPLICATIONS AUGUST 2009 TO MAY 2012 GURU NANAK DEV UNIVERSITY, INDIA

· Major: Programming Language C, C++, Operating Systems, Digital electronics, Database Management System & Oracle, Software Engineering, Computer Graphics, Computer Networks.

· Minor: Computer Architecture, Internet Applications, Numerical Methods & Statistical Techniques.

Experience

CUSTOMER SERVICE REPRESENTATIVE HGS – HINDUJA GLOBAL SOLUTIONS JULY 2017 – AUGUST 2017

· Open and maintain Rogers and Fido customers accounts by recording account information.

· Maintain financial accounts by processing customer adjustments.

· Recommend potential products or services to management by collecting customer information and analyzing customer needs.

· Utilize computer technology to handle high call volumes.

· Assist with placement of orders, refunds, or exchanges. ASP.NET DEVELOPER C – CUBE SOLUTIONS OCTOBER 2016 – FEBRUARY 2017

· Participated in requirements analysis.

· Collaborate with internal teams to produce software design and architecture.

· Write clean, scalable code using .NET programming languages.

· Test and deploy applications and systems.

· Revise, update, refactor and debug code.

· Improve existing software.

· Develop documentation throughout the software development life cycle (SDLC).

· Serve as an expert on applications and provide technical support. Page 2

IT TECHNICAL SUPPORT ASSOCIATE KINERK DIRECT MARKETING SOLUTIONS MARCH 2015 – SEPTEMBER 2016

· Skillfully setup for promotions and other special events.

· Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

· Handled international clients and maintained good relations with our clients from Canada, America and Australia.

· Consistently created more effective ways to upsell company products to customers.

· Professionally processed customer claims on defective products and determined solutions for the customer’s claim.

· Logging the queries of customers and employees.

· Ensured clients received excellent customer service and were well-informed about services provided.

· Required to communicate clients for any queries regarding issues over the deals.

· Responsible for quality check of the work completed and ensuring it is completed within the stipulated time.

· Supported the development and implementation of Education and Training programs and services.

· Processed payments by check or card as well as detect fraud accounts when applicable.

· Responsible for sending professional emails to the international clients.

· Set up payment arrangements.

· Gain confidence of people quickly.

· Ability to multi-task, meet multiple deadlines and maintain flexibility. Technical Certification

· Certificate in Java Programming Language using Java SE6.

· Certificate in Manual and Automation Testing using IBM RFT, QFT, Selenium, J2SE and Load Runners. Page 3

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