Sales Customer Service

303-***-**** **** W. Wesley Dr. Lakewood, CO ***** *********@*****.***

Justin Baker

Education

Metropolitan State University St. Paul, MN

Bachelor of Science, Business Administration Graduation December 2009 Minneapolis Community and Technical College Minneapolis, MN Associate of Science, Business Management Graduation May 2009 Work Experience

Inside Sales Coordinator Denver, CO

OpenTable January 2013-Present

• Reporting to the Director of Sales and New Business Development on a variety of business functions.

• Provide support to existing accounts as well as our restaurant development team by collecting, evaluating, and interpreting relevant data

• Generate analytical reports and materials for current customers and new sales opportunities.

• Provide sales reports and materials for future sales forecasting

• Use reporting and research to identify trends and patterns within the industry

• Use reporting and data to make strategic recommendations for accounts and sales representatives.

• Build and automate reports & dashboards in Salesforce

• Assist in new employee training and ongoing employee support Customer Service Representative Denver, CO

Trinidad Benham Corp. October2010-January 2013

• Full cycle order management to ensure appropriate inventory levels, accuracy of orders and on-time delivery of product

• Providing timely responses to customer inquiries and resolving customer issues in a professional manner

• Coordination between corporate office and plant personnel to ensure customer needs are met

• Generate and analyze reporting data through Retail Link and other client software.

• Working with Wal-Mart and other large retailers to provide strategic recommendations and forecasting needs.

Sales Support Specialist Denver, CO

Western Paper Distributors September 2009-October 2010

• Generate customer account reports

• Educate new customers/sales staff on products

• Work internally with the sales staff to determine product pricing

• Create and maintain price pages for customers

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Assistant Manager Minneapolis, MN

Panera Bread February 2004-August 2009

• Effectively managed staff though training and day-to-day team leadership

• Hire, train and provide feedback to employees.

• Managed in-store inventory and sales for daily and long-term planning

• Applied product knowledge to help customers in friendly and effective manners Additional Experience

Computer Skills

• Expert in building reports and other Salesforce.com features.

• Expert in Microsoft Excel, Word, Outlook, and PowerPoint. Extra Curricular

Volunteer with the Big Brothers Big Sisters of Colorado Denver, CO May 2012-August 2013

Phi Theta Kappa Minneapolis, MN

• International honor society for two year colleges March 2008

*References Available Upon Request

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