Customer Service Machine Operator
Resume:
DWAYNE R. LITTLE
High Point, NC 27260
********.*@*****.***
OBJECTIVE
To contribute to your company’s success through the use of exceptional, warehouse, shipping, receiving, leadership, customer service and people skills.
QUALIFICATIONS
Over 20 years of working experience in warehouse, shipping and receiving fields.
Managerial and leadership experience.
Ability to communicate effectively with all levels of employees as well as having team-building skills.
Ability to manage multiple tasks and complete assignments within established timelines.
Extremely versatile and adaptable with ability to complete work with or without general supervision.
Dedicated with much drive as a hard working individual.
PROFESSIONAL SKILLS
Managerial and Supervisory Skills
Warehouse manager and various other leadsperson positions.
Planning and organizing daily work activities.
Supervising staff and assigning work to employees.
Determining proper staffing levels and operating in a safe, clean and orderly manner.
Performing paperwork and handling the scheduling of deliveries and pickups.
Monitoring and ordering supplies.
Maintaining a balanced workload.
Warehouse Skills
Exceptional talent for loading and unloading tractor-trailer trucks.
Experienced in forklift driving, electric pallet jacks, hand trucks, dollies and other warehouse equipment.
Experienced in automated warehousing, handheld scanners and RF devices.
Highly skilled in the art of packing all sorts of products.
Experienced in inventory staging, stocking, pulling of orders and preparing product for shipping (i.e. palletizing, shrink-wrapping, etc.)
Experienced in maintaining inventory
Experienced in preparing invoices, bills of laden and other shipping/receiving documents
Customer Service Skills
Interacting with clients or customers via telephone, email or in person to arrange delivery of product or services
Communicating and conducting transactions in a friendly and appropriate manner
Relentless in achieving customer satisfaction
Related Skills
Devising and implementing courses of actions for daily work duties
Setting up, operating, and recording data for machinery located in a manufacturing environment
Gathering materials for task at hand
Computer Skills
Efficient in basic and intermediary computer programs such as Microsoft applications of Windows, Word, Excel, PowerPoint and Publisher.
EMPLOYMENT HISTORY
Hazardous Material Handler
• Graco Supply and Integrated Services, High Point, NC, 01/13 – 10/16; 05/17 – 07/17
Gel-Prep Operator
• The Qualicaps Group, Whitsett, NC, 05/12 – 11/12
Self Employment
• Self employed at various times, full or part time as an auto mechanic, landscaper, painter and handyman. High Point, NC and Woodbridge, VA, 11/02 to Present
Warehouse Associate
• The Home Depot, High Point, NC, 01/13 – 02/13
Sears, High Point, NC, 04/09--07/09
Flower’s Bakery c/o Diversico, Jamestown, NC, 03/99--08/99
Administrative Assistant
R Street Preservation Partners, LP, Washington, DC, 03/08--01/09
Warehouse Manager
GieMme Francesco Molon, High Point, NC, 09/99--11/02
Machine Operator
• Pro-Poly Plastics, High Point, NC, 11/04--12/05
• Hayworth Roll & Panel Co., High Point, NC, 2/1993--11/1998
MILITARY
United States Army, Food Service Specialist, 01/90--09/90; Completing Basic Combat Training, Advanced Individual Training, achieving perfect score on EOCT and receiving a General Discharge.
EDUCATION
• Guilford Technical Community College 04/2011—Present; Majoring in Computer Information Technologies
• ITT Technical Institute, High Point, NC, 12/2010—03/2011; 12 credit hours of Computer Networking Systems: Deans List
• DeVry University, Atlanta, GA, 07/87--10/87; 17 credit hours of Computer Information Systems
• T. Wingate Andrews High School, High Point, NC, 1986
CERTIFICATIONS
• IATA/ICAO CERTIFIED (Sending, receiving and transporting of dangerous goods)
• 49CFR CERTIFIED (Sending, receiving and transporting of dangerous goods)
• FORKLIFT CERTIFIED
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