Front Office Manager

AJESH KUMAR NAIR

E-mail:

***********@*****.***

Mobile No:

+91-989******* - India

Permanent Address:

Ajesh Kumar Nair S/o...Muraleedharan Nair Vishaganilayam house, near Vijayjotikalyanam Manadapam, Po.box- Mannarkkad, Palakkad district- 678582 (Kerala).India

Personal Data:

Date of Birth - 26/01/1985

Age- 33

Fathers Name:- Muraleedharan Nair

Nationality Indian

Religion- Hindu

Linguistic Repertoire -

English, Hindi, Malayalam, Tamil, Arabic

Passport No – R5422113

Issued at -19- 06-2017

Valid up to -18-06-2027

Driving License.

No-50/999/2018.(INDIAN)

CURRICULUM VITAE

Objective:

I am an experienced, qualified & highly motivated HR &Senior Operator/Administrator with 10 years of progressively senior experience in the management & Hospitality cum facilities services & solutions. Currently I am employed by a State of Qatar approved Contractor OPD, and have been subcontracted to Qatargas for 3 years. I possess additional work history with several Global Organizations based in Kuwait, Qatar, UAE, Muscat and India.

Responsibility Handled:

Office Administrations

Facility/Soft service Coordinator

Senior Operator/Admin Document Controller

Employee relations/ Assistant Admin

Front Office/Accommodation Manager

Education:

2008: Bachelor Degree in Hotel Management and Catering Technology,

Institute Of Niraj Hotel Management & C.T. Hyderabad

2005: 10+2 in Science at Christ Memorials Higher Secondary

School, M.P Board, and Bhopal, India

2003: SSC, Christ Memorial High School, M.P Board, Bhopal, India.

Certificate Courses Done:

Fundamentals Of Computer

Advance Computer Application - Modern Computer Institute

Residential Security Awareness Course - Qatargas

Home Fire Safety Course -Qatargas

Information Security Awareness course (ISATE) - Qatargas

Crime scene Protection – Qatargas.

IIF Safety Course - Qatargas

Computer software handled:

Proficient in MS Office- Word, Excel and Power point,

Operating System: Windows 98/2000/2007Xp & Vista.

Worked with Opera version 4.0.03. & 5.0.03, HMS

Worked with Micros and Federal Call Accounting System.

Worked with application: Front office management system.

Worked on SAP ( DATA BASE SYSTEM )

Worked on YARDI.

Worked on iNNfinit Property Management System.

Particular:

MS-Office

Word, Excel and PowerPoint.

Statistics

Career History

THE BRIDGE COMPANY KUWAIT.

HR. ADMINISTRATOR. 2018 TO TILL DATE.

JOB SPECIFICATIONS

Facilitating human resources processes

Administering employee health and welfare plans

Acting as a liaison between employees and insurance providers

Ensuring the effective utilization of plans related to HR programs and services

Administering health and welfare plans, including enrollments, changes, and terminations

Answering employee requests and questions

Assisting with new employee hiring processes

Assisting with the performance review and termination processes

Assisting with the recruitment and interview processes

Maintaining new hire, employee, and absentee reports (weekly, bi-weekly, or monthly)

QATARGAS OPERATING COMPANY LIMITED – QATAR.

SENIOR OPERATOR/ADMINISTRATOR. 2014 to 2017.

JOB SPECIFICATIONS

Distribution of all documents in related to sub departments as per the sectional guidance.

Preparation of daily weekly and monthly statistic HSE reports, Monthly progress report to the clients as per the contract specification Requirement.

Develop and maintain document control processes for the efficient management and recording of HSE documents.

Familiar with standard concepts, practices, and procedures within a particular field.

Plan and coordinate administrative procedures and develop electronic filing and archive system.

All HSE documents was controlled and kept for company departmental audit/ internal requirement.

Monitors, and mandates the records management procedures /policies and safety awareness information and programs.

Have to Schedules Safety assessments across multiple platforms and/or distributed networks.

Performs complex safety resource and access rule maintenance.

Daily updating the reporting the manpower KPI statistics reports to the clients.

Maintaining vehicle inspection check list reports,

HI-TON HOTEL INDIA.

ACCOMMODATION / FRONT OFFICE MANAGER, 2014 to 2014.

JOB SPECIFICATIONS

Manage and monitor activities of all employees in the Front Office department making sure they

adhere the standards of excellence and to the guidelines set in the employee handbook, hotel

policies and procedures, coaching, training and correcting where needed.

Maintain a professional and high quality service oriented environment at all times.

Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances,

special requests and any other issues that may arise.

Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests

and repeat guests. Check accommodations, making sure any special requests are carried out

accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.

Undertake full responsibility for managing operating expenses and purchasing for the department

maximize revenue for the hotel.

Work closely with the Housekeeping Department to improve guest services and foster cross

Hold monthly department meetings keeping staff informed of all activities in the hotel,

reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.

KEY SKILLS AND COMPETENCIES

Ability to work under pressure and use own initiative in a fast-paced environment.

High level of customer service skills and able to work within a team.

An adaptable team player.

BROOKFIELD MULTIPLEX [BMX] U.A.E

FACILITIES COORDINATOR, 2013 – 2014

JOB SPECIFICATIONS

Assignment of individual employees to appropriate accommodations.

Manage hospitality and all relevant logistics for visiting staff, partners, etc.

Liaise and coordinate with HR regarding accommodation and related aspects of on-boarding new employees and transitioning existing/terminating employees.

Liaise and coordinate with travel coordinators and fleet management regarding provisioning of vehicles as appropriate to branch staff and visitors.

Monitor the accommodation staff.

Provide accommodation residents with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes.

Prepare accommodation reports for the Accommodation & Leisure Manager

Assist to respond to reported issues and coordinate efficient and effective responses.

Participate in Brookfield Multiplex performance Management reviews.

ABU DHABI NATIONAL HOTEL U.A.E

ASSISTANT ADMINISTRATOR, 2011 2013

JOB SPECIFICATIONS

Handle administrative requests and queries from senior managers.

Organizing and scheduling appointments with admin software

Planning meetings and taking detailed minutes

Working in different shifts as per the duty schedule.

Provide all required details to the clients as well as the employees.

Receiving invoices and processing them using the Invoice Application Software.

Keeping track of all employees welfare details and fulfilling the entire requirement according to the nature.

Issuing site clearance certificate, for employee moving on vacation, Moving offsite.

Termination or Repartition as per the information by HR Department through mail or by phone.

Issuing the keys of all recreations as per ID proof & keeping record in key register.

Taking rounds throughout the Residents site.

Screen and register incoming & fax transmittals / email message.

Coordinating with fire Department as a Fire warden in case any Fire Emergency at residential area.

TAWOOS INDUSTRIAL SRVICES LLC OMAN.

ADMINISTRATOR, 2010 2011

JOB SPECIFICATIONS

Coordinating office activities and operations to secure efficiency and compliance to company policies

Confirms the reservations of the guest with approval of resident manager

Operates and updates correctly the reception packages of all guest

Supervising administrative staff and dividing responsibilities to ensure performance

Manage phone calls and correspondence (e-mail, letters, packages etc.)

Create and update records and databases with personnel, financial and other data.

Administers fax machines, PAC postal services and distributes accordingly.

Submit timely reports and prepare presentations/proposals as assigned

Assist colleagues whenever necessary

Track stocks of office supplies and place orders when necessary

Ensure the smooth and adequate flow of information within the company to facilitate other business operations.

Undertake the tasks of receiving calls, take messages and routing correspondence.

MARRIOTT INTERNATIONAL HOTEL [MHRS] - INDIA.

LEAD FRONT OFFICE ASSOCIATE, 2008 to 2010.

JOB SPECIFICATIONS

Attend each call in a call courteous and efficient manner, using correct telephone etiquette.

Dispatch appropriate personnel to satisfy guest s requests and resolve issues.

Making prior arrangements towards the group arrivals & VIP Guest movements.

Setting of targets towards enrollment of rewards and up selling.

Handling Check- In.

Assist in maintenance of bulletin board, or other visual representation, to note any outstanding

Issues, supply shortages. Etc.

Utilizing all available resources, follow up on previous shift and pending to ensure issues.

Handling Business Center activities such as assisting guests for browsing internet, sending

Couriers, Scanning, printout and assisting to Fax

Ability to create a positive working culture, by encouraging individuals to work together and share

Information.

Serve as the main point of contact for all guests and needs, including answering calls.

Dispatching requests and following up to ensure guests satisfaction and results.

Taking Briefing and organizing and conducting training programs for the associates.

ACHIEVMENTS: - Awarded as best employee of the month, May 2010.

INDUSTRIAL TRAINING: - 2008

FORTUNE MURALI PARK ( ITC WELCOME GROUP) – INDIA

Undergone an industrial training from Dec 2007 to May 2008, and job trainee in front Office and food and beverage at fortune (ITC-welcome group), Vijay Wada. (A.P) India.

References:

Douglas Andrew Smith

QATARGAS OPERATING COMPANY LIMITED

Head of Safety & Environment

Mobile: 009**-****-****

Email: ******@********.***.**

Email: **********@*******.***

NB. Referee has intimated him willing to be contacted directly by any prospective Employer.

(AJESKUMAR NAIR)

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