Sign in

Sales Customer Service

Tempe, Arizona, United States
January 24, 2019

Contact this candidate



Tempe, AZ *****


Career Summary

Multiple years of progressive supply chain, logistics and data analytics experience with proven track record of driving high growth through senior level executives and highly functioning teams. I have built reports that have influenced strategic business decisions leading to decent return on investment. Adept at customer relations, communication, business partnership, operations, risk scenario analysis, and statistical analysis background.

Core Competencies

Multiple years of building and maintaining crucial financial models to drive investment management, portfolio strategy and executive decision-making process.

Working data analysis and reporting experience using PowerBI and Excel

Intermediate – Level experience using Excel formulas and functionalities e.g. V-Lookups, Pivot Tables, Index, Match, Pivot Charts

Continuous improvement in managing supply chain and logistics by using data-driven analysis to identify trends, influence decision makers, develop KPIs and highlight performance to executives, prioritize activities, and proactively recommend ideas for improvements.

Area of Expertise


SQL Server

Microsoft Excel



Data modelling

Professional Experience

DHL Express, Tempe, AZ 05/2017 – Present

Senior Account Data Specialist

Developed and maintained excel based reports and dashboards that reports/analyzes revenue generated from accounts in the mid-west region.

Created account analysis compensation dashboards and reports used to stratify accounts into sections based on revenue; Report is used for sales and marketing purposes

Developed interactive dashboards and reports using Excel that provided competitor intelligence and advisory support to the sales management team

Built reports that displays customer global sales activities and provides recommendations on potential adjustments to processes and strategies

Developed and maintained excel models using data modelling techniques that aggregates / transforms data from disparate sources and cleanses it for self-service reporting purposes. Data sources include relational database and Excel files

Performed root cause analysis to identify and fix account data using SQL and Excel functions.

Performed complex transformations on data using advanced formulas and functions in Excel

Built Proof of Concepts (Reporting) using PowerBI to display account revenue and stratification reports for analytical reporting.

increase existing customer revenue through penetration, cross and upselling efforts.

Collaborated and facilitated information flow with stakeholders in strategic/enterprise sales teams to ensure high post-sales satisfaction facilitating positive long-term relationships and high potential for repeat business with customers.

Manage assigned customer site relationships, including dealing with customers' highest buying levels and coordinating the activities of customer-focused teams

Maintain a high level of customer service with existing customers and leverage those relationships to expand business.

Zip fizz Healthy Energy Drink Mix, Houston, Texas 05/2015 – 04/2017

Business Development Intern

Optimized data collection procedures and generated reports on a weekly, monthly, and quarterly basis.

Developed the action plan for marketing central database that supported all user application navigation. Completed on schedule and under budget

Created and maintained excel based reports on sales business operations including deliveries

Prepared monthly budgets using excel; analyzed and monitored reports for variances.

Coordinated all marketing and research analysis and evaluation of competition

Responsible for ensuring that all Business Operational tasks are done correctly and delivered on time.

University of Houston college of natural science and mathematics, Houston, Texas 12/2015 – 03/2017

Office Assistant

Provided accounting support by processing over 100 invoices on daily basis in PeopleSoft and FileMaker Pro Database

Created and maintained multiple excel reports and dashboards for invoices and payments

Prepared financial/expenditure documents for the department and followed up on vendor inquiries Cost center verification and reconcile report.


Bachelor of Business Administration Marketing and Minor Management Information System 2017

University of Houston, Houston, TX

Associates of Art in Business Management 2015

Lonestar College Montgomery, Conroe TX

Contact this candidate