IT support specialist

Andrey Yusupov

*******.***@*****.*** 702-***-**** https://www.linkedin.com/in/andrey-yusupov

*** ****** **, *********, **, 89015

Fully Work Authorized No Visa Sponsorship Required

Versatile, result driven professional with 10+ years of comprehensive experience in IT area. Providing 24/7 user support, working with PCs, laptops, servers, network and local peripherals. Working knowledge of basic LAN/WAN. Hands-on experience in administrating relationals databases. Analytical mind, rapid adoption of work new principles, ability to work in a team and individually. Positive attitude and willingness to learn, as well as the absence of bad habits.

CORE COMPETENCIES

User and customers technical support Strong PC/Server hardware and software installation and troubleshooting Basic understanding of network topography Microsoft Windows OS, Active Directory and MS Office products Linux / Unix OS Hardware virtualization Organizational and management abilities Patient and diligent Quality focused Organized Proactive

EXPERIENCE AND ACHIEVEMENTS

Technician specialist, «TFL, INC» August 2018 – September 2018

Diagnose, troubleshoot, and repair devices

Personal computer and laptops assembling and upgrading (memory, hard-drives, solid-drives, software)

Explain complex technical issues to customers that do not have any technical background

Provide repair and replacement estimates to employees and customers

Unlock, flash, root, and perform various software operations on smartphones

Answer phone calls from customers and employees

Troubleshoot store and main office computers, peripherals

Install software and hardware components, run, terminate and test network cables (CAT5-6)

IT specialist, «Spitamen Bank» January 2016 – May 2018

Providing 24/7 computer and telecommunication support to all levels of the business activity

On-site and remote installation, implementation, maintenance, troubleshooting and repair of peripherals and software

Configure and perform preventive maintenance on personal computers and peripheral devices

Troubleshooting and repairing hardware and network connectivity issues, rapid response to emergency situations

Repair and upgrade of personal computers, peripheral devices

Assist users with applications such as MS Office products, third party software, using system

Design and maintain computer networks, connections and cabling

Management of IT specialists group

IT manager, «Infolend Golden» LLC August 2013 – January 2016

Providing general hardware and software support for customers, providing customers training, and guides customers having difficulty with personal computers, peripherals, or software

Assist customers with problems encountered while using systems and escalates problems as appropriate

Install, configure, testing and troubleshoot hardware, peripherals and software packages

Personal computer and laptops assembling and upgrading (memory, hard-drives, solid-drives, software)

Configure system upgrades, such as operating systems or desktop software refreshes

Deploying in production of FTP server on UNIX, which simplified and accelerated the processes of data sharing between related departments, are occupied with reporting, interaction with supervision and control agencies

Expert of the IT department, «Somonair» LLC January 2011 – July 2013

Carrying out maintenance work on updating the subsystems versions and hardware component

Providing the smooth functioning of the information systems equipment, rapid response to emergency situations

Install, configure and troubleshoot telecommunication solutions; including audio/visual equipment, conference room equipment

Run, terminate and test network cables (CAT5-6), crimping physical lines between network components

Repair and upgrade of personal computers, peripheral devices

Assist users with applications such as MS Office products, third party software, using system

Management of IT specialists group

Senior engineer of the information billing system, «TT Mobile» CJSC February 2006 – January 2011

Support in implementation of new technologies and services in setting of billing system

Input in information and billing system of new rate plans, services, logical calls, packages, tariff options

Configuration and administration Online and Offline Billing servers

Carrying maintenance work on updating the versions of the subsystems, the hardware component, creation of the DB backup

EDUCATION

Institute: Russian-Tajik Slavonic University

Field of Study: Information Systems in Economics, Economics June, 2004

Degree: Master’s degree in Information systems of Economics. Diploma

Ranked as one of the top two universities in fields of IT, economics, finance, accounting, business administration and law

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