KP

OBJECTIVE

Lead and organize projects from conception and fruition to production and implementation for the organization and our clients.

SKILLS

•PROJECT MANAGEMENT (3+)

•LEADERSHIP (3+)

•PRODUCT MANAGEMENT

•SALESFORCE (3+)

•UI/UX SOFTWARE

•ATLASSIAN

•AGILE METHODOLOGIES (3+)

•SCRUM (3+)

•KANBAN (3+)

•ADOBE SUITE

•SOFTWARE IMPLEMENTATION (3+)

•HARDWARE DIAGNOSIS AND REPAIR (3+)

•SOFTWARE DIAGNOSIS AND REPAIR (3+)

•OFFSITE TEAM MANAGEMENT

•APPLE

•MICROSOFT

KAJAL PAGHDAL

ac8ac7@r.postjobfree.com • 832-***-****

5031 GOLD HAVEN DR • RICHMOND, TEXAS • 77407

EXPERIENCE

PRODUCT MANAGER • SMARTVAULT • 07/2018-PRESENT

Day to day includes all responsibilities from “Project Manager” role below and also creating user interface designs and user experience case studies and then working closely with the product teams (development, IT, customer success, and partner and channel development teams) to develop, implement and execute on work defined. This also includes working with integration and channel partners to understand user and client workflows, requests, and support dependencies in order to improve their product experience.

Major initiatives achieved during this role: Organizational move from local datacenter to Amazon Web Services, organizational move from Kiln to BitBucket (Atlassian), and most importantly aided offsite development team in creation of a Salesforce software integration with SmartVault software product.

Skills strengthened through this role: Salesforce CRM technical and integration side, UI design (Adobe Photoshop, Adobe Illustrator, Sketch, and Balsamiq), Aha!, Slack, Kiln, Atlassian Suite (specifically JIRA, Trello, BitBucket, TestRail and Confluence), programming language (specifically JavaScript), angular JS, and AWS.

PROJECT MANAGER • SMARTVAULT • 07/2015-07/2018

Day to day includes all responsibilities from “Escalation Coordinator/Assistant Project Manager” role below and also collaborating between business/marketing teams and engineering/IT teams to manage and organize projects related to IT and Software Development. This also includes working closely with Support and Services teams to organize efforts to update, create, and maintain content related to product releases and customer training and working with customers to ensure implementation is working as desired.

Major initiatives achieved during this role: Organized and led a Salesforce instance refresh project (3mo effort), led engineering and IT teams through adoption of Agile and Scrum methodologies, and aided in onboarding and training of offsite development team.

Skills strengthened through this role: Salesforce CRM, MindTouch, Lucid Chart, Trello, and Atlassian Suite (specifically JIRA, Trello and Confluence).

ESCALATION COORDINATOR/ASSISTANT PROJECT MANAGER • SMARTVAULT • 04/2015-07/2015

Day to day includes using Salesforce CRM to view and assign Tier 3 Escalation Developers to escalated support cases. Also, assisting Product Manager in collecting, organizing, and reporting on product feature requests, bugs, and partner channel related issues through Salesforce cases, reports, and dashboards.

Skills strengthened through this role: software installation and diagnosing (Microsoft, SmartVault, Canon, Fujitsu and Intuit suite), and furthered skills on use of Salesforce CRM.

TECHNICAL SUPPORT SPECIALIST • SMARTVAULT • 10/2014-04/2015

Day to day includes interaction with customers over phone, live chat, and Salesforce cases in order to triage, diagnose, and resolve support and training related issues with SmartVault software (web and desktop).

Skills strengthened through this role: software installation and diagnosing (Microsoft, SmartVault, Canon, Fujitsu and Intuit suite), Salesforce CRM, and communication and service skills improved through daily interactions with customers.

APPLE CERTIFIED MACINTOSH TECHNICIAN • APPLE • 03/2012-10/2014

Day to day includes interaction with customers face to face and their devices in order to triage, diagnose, and resolve technical and/or support related issues with Apple devices and software.

Skills strengthened through this role: hardware repair (Apple), software installation and diagnosing (iOS and OS) and communication and service skills improved through daily interactions with customers.

EDUCATION

BACHELOR OF SCIENCE • DECEMBER 2017 • UNIVERSITY OF HOUSTON

Majored in: Organizational Leadership and Supervision

Minored in: Supply Chain & Logistics and Graphic Communications

DIPLOMA • JUNE 2009 • WYLIE HIGH CHOOL

Wylie, Texas

CERTIFICATIONS

ACMT (APPLE CERTIFIED MACINTOSH TECHNICIAN)

08/2012-PRESENT

PRAGMATIC MARKETING III

03/2018-PRESENT

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