Software Engineer

Michie Reigle

** **** ****, ****** *****, CA **653 • 714-***-**** • ***************@*****.***

Professional Summary

Seasoned Senior Software Engineer, Project Manager & IS Manager with over 21 years of experience in web/desktop application and database programming, in a variety of industries. Extensive experience in designing and formulating test automation frameworks, and writing code in various languages. Continually exceeds expectations by creating valuable partnerships and works well with people at all levels of the organization, including stakeholders, customers, and team members.

Skills

Planning, Consulting & Constructing

Complex Project Coordination & Management

Outside the Box & Critical Thinking Skills

Technical Support & User Administration

Problem-Solving & Strategy Development Skills

Presenting Technical Solutions to Teams

Integration Strategies & Cross-Disciplinary Effects

Analyzing & Reporting Large Quantities of Data

Strong Leadership & Coaching Skills

Reviewing & Debugging Code

Computer Logic & Flow-Charting

Automating Tasks Using Tools & Scripting

Prioritizing & Executing Tasks

Software Development Life Cycle Management

User Interface Architectures & API Integration

Authentication & Authorization Technologies

Developing Product Infrastructure & Testing

Fluency in English & Native in Japanese

Work History

Senior Software Engineer, 12/2012 to Current

Teacher Created Materials – Huntington Beach, CA

Supporting the technical design process by participating in the analysis of technical application requirements, implementing analyses that will identify requirements related to people, processes, and technology.

Determining viability of solutions by evaluating current problems, future requirements, existing solutions, and customized programs.

Designing software using collected data, systems analysis, and prior bug reports, conferring with management teams regarding user reports to personalize software and increase productivity.

Researching and developing Salesforce custom objects and API to connect internal SQL Server, as well as Dropbox API to save sales related reports for the users without logging into VPN.

Gathering and reporting information that has been collected, analyzed, and summarized, while working with management and other special teams to resolve issues or make changes based on data results.

Developing and managing internal web applications in PHP, Bootstrap, and SQL Server 2012, including shopping cart functionality in PHP and MySQL, as well as a database on SQL Server 2012.

Managing EDI data, while also developing a product data management system in C# MVC with VS2012, SQL Server 2012.

Maintaining databases of client information with the strictest attention to privacy and security, as well as documenting details of coding projects through a standardized process of writing program descriptions, cataloging changes made, and recording any special instructions.

Software Engineer & Business System Analyst, 04/2012 to 11/2012

Yokohama Tire Corporation – Fullerton, CA

Liaised between 6 Japanese developers and US business operations, coordinating with internal/external stakeholders to design and develop systems, processes, and procedures to meet complex business needs.

Managed the requirements gathering and systems and business analysis for a new ERP system using Oracle DB, as well as provided day-to-day ERP systems support, interpreting user problems, and answering questions.

Defined project requirements by identifying project milestones, phases, and elements, forming project team, and establishing project budget, while also monitoring project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.

Developed and maintained current knowledge of business environment and practices, as well as ERP system tools, technical trends, new developments, practices, standards, and methodologies.

Partnered with business areas to define and respond with appropriate solutions to resolve technical issues, while also coordinating the design, testing, and generation of new ERP management reports.

Designed new computer programs by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing detailed specifications, ensuring standards and technical specifications are met.

Coordinated, planned, and performed database enquiries, audits, enhancements, upgrades, and on-going maintenance to ensure system integrity, as well as developed test plans to verify logic of new or modified programs and participated in quality reviews.

Technical & Business Support - Windows Azure (Remote), 10/2011 to 01/2012

Microsoft (Through N3)

Supported Windows Azure Japanese customer in technical and business matters, as well as acted as a liaison between customers, Sales, Service Engineering teams, and Support, capturing and sharing best-practice knowledge amongst the Azure technical/partner communities.

Educated customers of all size on the value proposition of managed services on Microsoft Azure, and participated in technical discussions to address customer challenges with cloud workloads.

Implemented and supported new and existing customers on Microsoft Azure infrastructure and Microsoft IaaS, and PaaS along with Microsoft Azure Active Directory.

IS Manager, 03/2008 to 04/2012

Pacific Health Corporation – Tustin, CA

Managed application support services and the team of 5 Technical Support Technicians that delivered software break/fix and improvement services to the organization, as well as 2 data entry associates who used AS400.

Directly interacted with customer managers and end-user to understand business needs in the context of application software usage, working to optimize system usage and maximize customer satisfaction and end-user experience.

Supported the entire Paragon Hospital Information System application, developing and customizing medical records reports, while also maintaining the application and support services portfolio matrix.

Developed intranet web applications to manage positioning openings for career sites, as well as set-up, customized, and managed the "phpBB" forum for the employees at the hospital.

Actively managed and participated in all software application upgrades, updates, and the organization change control process, while also rewriting the code from Classic ASP to .NET C#.

Developed websites for all 4 hospitals, utilizing HTML, JavaScript, and CSS, along with the SQL Server 2005 DB, as well as handled basic Window 2003 server administration, including adding, updating, and disabling users and resetting passwords as needed.

Oversaw and administered program management for all IT-related projects including methodologies, processes, and procedures, as well as formulated and maintained project dashboards.

Previous Work History

Senior Software Engineer & Project Manager – Next Solutions America, Inc., USA & Japan – 1998 to 2008

Software Engineer & DBA Assistant - DTI Services, Inc., LOCATION? – 1998 to 2008

Contract Software Engineer – Sharp Systems Products Co., Ltd.– 1998 to 2008

Contract Software Engineer - AstraZeneca Japan K.K, Japan – 1998 to 2008

Software Engineer & Project Manager Assistant – Jasdic Park Co., Ltd., – 1998 to 2008

Jr. Software Engineer - Withsoft Co., Ltd., LOCATION? – 1998 to 2008

Certifications

CompTIA A+ - 2016

CompTIA Project+ - 2016

Education

Osaka University Of Foreign Studies, Osaka, Japan – 1987 to 1992

Bachelor of Arts in India and Pakistan General Study

Shitennoji Gakuen High School, Osaka, Japan – 1984 to 1987

Academic Course

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