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IT support Technician

Reynoldsburg, Ohio, United States
January 27, 2019

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Tel: 614-***-****


● Highly ambitious, resourceful, and detail oriented professional with excellent interpersonal skills.

● Possess excellent Communication, Organizational and Time Management skills with the ability to work under pressure.

● Quick learner with the ability to multitask, work well independently and a good team player. EDUCATION / CERTIFICATIONS

● CompTIA Security+

● CompTIA Network+

● CompTIA A+

● MTA Database Fundamentals

● High School Diploma / Two-year college education

● Computer Training Certificate: PerScholas Training Center, Columbus, OH HARDWARE /SOFTWARE

● MS Office

● Hp printers

● Kyocera Printers

● Zebra printers

● Active Directory

● Motorola RF guns


● Dell PCs

● Android OS

● SQL Server 2014

● MySQL Workbench

● Switches

● Hubs

● Routers

● VMware player

● Antivirus Software



● Windows 10

● Windows server 2012 R2

● Firewalls


Radial, Inc. Groveport, OH

Desktop Support technician 10/2018 - 12/2018

● Provided First line support for PCs and peripherals including RF guns and printers.

● Active Directory Password resets and Group Policy Management

● Network troubleshooting using PING, TRACERT, NSLOOKUP, IPCONFIG and NETSTAT

● Setting up printers on the network.

● Pc setup and Network cabling for adhoc networks. Amazon Fulfillment Center Pataskala, OH

Help Desk Support 01/2018- 06/2018

● Responsible for providing first line support for hardware such as PC Desktops, thermal Printers, laser printers and tape dispensers.

● Understanding of the TCP/IP protocol stack.

● Assisted IT team with the installation, configuration and deployment of new equipment.

● Provided maintenance for 100+ Computer system peripherals such as printers and tape machines.

Amazon Fulfillment Center Pataskala, OH

Amazon Warehouse Associate / Merchandise Processor 06/2017 – 12/2017

● Used computerized systems for merchandise processing with a 110% productivity rate.

● Provided support for robot systems making sure they functioned properly

● Scanning, selecting items and sorting packages inside the warehouse fulfillment center

● Trained over 50 new associates as part of the facility’s onboarding team. Freelance Buea, Cameroon

PC technician 06/2015- 07/2017

● Built 10+ Desktop Personal Computers .

● Built 7+ SOHO networks as a desktop support technician.

● Provided maintenance services for Personal Computers and peripherals for small businesses as a freelance desktop support technician.

● Installed Windows 10 Operating Systems on 30+ computers as volunteer work.

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