Engineer Support
Resume:
Travis Bull
Systems Engineer - * Years of Professional
Experience
An insightful and results driven Systems Engineer with eight years of experience supporting a wide variety of industries such television broadcasting and government healthcare. Characterized as a detail- oriented individual that strives for success through implementation of best practices that align with business objectives.
Systems Engineer, Connectivity Solutions
The St. Paul Group; Timonium, Maryland
Systems Engineer, of a four-person team, responsible for overseeing and maintaining all system and network related hardware and software for the company. With presence in six data centers across the country, St. Paul Group provides Data Analytics and Connectivity Solutions services to both government and private entities.
Systems Administrator, Corporate IT
Sinclair Broadcast Group; Hunt Valley, Maryland
Corporate Systems Administrator supporting an environment consisting of 2,500 servers, 12,000 users and workstations throughout 120 locations. Responsible for maintaining corporate systems and server applications in addition to integrating newly acquired entities.
• Responsible for on-boarding new locations. Including but not limited to extending our domain to the location, deploying virtual servers, migrating existing services and data, then decommissioning the old environment.
• Migrated our locations from legacy PBX voice systems to our corporate Skype for Business Enterprise Voice solution.
• Replaced existing corporate 2003 terminal server environment with 2012R2 RDS HA environment.
• Assisted with the administration of the corporate Citrix environment.
• Performed VMware esxi and vcenter administration and maintenance.
• Designed and implemented a Dell hardware monitoring solution in order monitor physical health for 500+ physical server and storage devices across 100+ locations.
• Designed and implemented SCOM monitoring solution to monitor the operating system and application health on 1000+ virtual and physical servers.
• Assisted with the migration of 12,000 mailboxes from On-Premise Exchange to Office 365.
• Assisted with the migration of 120+ locations from Windows Server Update Services to SCCM patch management, ensuring that all systems were compliant to their corresponding patch collections.
• Performed quarterly audits of our Backup solutions to ensure optimal system health and business continuity
• Performed maintenance and cleanup related tasks such as Active Summary
Experience
Jun 2018 -
Jan 2019
Jun 2015 -
Jun 2018
Personal Info
Address
16897 Roosevelt Ln
Shrewsbury, PA 17361
Mobile (call or text)
E-mail (preferred)
******@******.***
linkedin.com/in/tmbull
Skills
Microsoft Windows Server & Desktop;
Server 2019-2008; Windows 10, 7
Windows Server Applications; Active
Directory, Exchange, Group Policy,
DNS, DHCP, SQL, WSUS
Virtual Infrastructure; VMware ESXi &
Microsoft Hyper-V
PowerShell Scripting
Remote Access & Virtual desktop
infrastructure (VDI); Citrix, Remote
Desktop Services, VMware Horizon
View, VPN Solutions
VoIP Telephony; Microsoft Skype for
Business Server (Lync)
Cloud Solutions; Microsoft Azure,
Office 365, Google Apps, Amazon
Web Services (AWS)
Management, Monitoring, &
Automation; Microsoft System Center
Suite, Orion Solarwinds, Dell
OpenManage, SNMP
Backup and Disaster Recovery; Dell
NetVault, Symantec NetBackup,
Veeam
Security & Antivirus; Symantec
Endpoint Protection (SEP), System
Center Endpoint Protection (SCEP),
Microsoft Security Essentials,
ThreatTrack Security, Webroot
SecureAnywhere, ESET
Sales Engineering & Project
Management
Storage & Storage Area Network
(SAN)
Network Routing & Switching
Directory cleanup, Sites & Services cleanup, Server OS upgrades, consolidation of DNS and reverse DNS zones, printer server cleanup, and other related tasks.
• Created PowerShell scripts to assist with the automation of completing tasks and generating reports.
• Introduced System Center Updates Publisher to our Microsoft Update Environment in order deploy additional 3rd party patching.
• Implemented Active Directory Windows Activation, as an alternative to our current KMS solution.
Systems Analyst, IT Infrastructure
The Cornerstone Professional Group; Towson, Maryland Systems Analyst who provided technical support, project execution, and IT consulting for our small and medium sized business customers.
•Active member of project team, assisting with design and implementation of projects and customer initiatives.
• Assisted with solution development and product offerings, including market analysis and implementation strategies.
• Provide technical support for our customers including but not limited to, workstation and server hardware, server applications, line of business applications, networking, storage, and cloud solutions.
• Performed hardware upgrades including servers, storage, switches, routers, and firewalls.
• Applied VMware host upgrades from 4.x to 5.x as well as periodic patching of hosts.
• Implemented disaster recovery systems based on customer requirements.
• Managed remote monitoring systems and contracted network operations center.
• Developed annual reviews, recommendations, and summaries for clients.
• Created documentation and documentation templates for projects and solutions.
• Assisted with client management by participating in account reviews and regular meetings.
• Provided ongoing customer support.
• Participated in on call rotation and provided assistance during times of emergency.
Support Technician, Managed Services
HALOTEQ; Sparks, Maryland
Started as a college Intern and quickly transition into a permanent Support Technician for our managed service and cloud computing customers.
• Member of the support team supporting 30+ clients comprised of 700 desktops and 150 servers
• Completed support tickets by troubleshooting issues. Provided both remote and on-site support.
• Researched repeatable problems to develop permanent solutions
• Troubleshot desktop and server issues identified by remote monitoring software
• Assisted with on-boarding of new clients
• Performed server/client application upgrades and migrations
• Assisted the implantation team with project related activities Aug 2012 -
Jun 2015
Aug 2010 -
Aug 2012
• Completed detailed documentation and developed technical processes and procedures
• Participated in on call rotation and provided assistance during times of emergency
Towson University, Bachelor of Science, Major in
Information Systems, Minor in Business Administration The study of information systems focuses on computing systems that can provide aid to a company, nonprofit or governmental organization by achieving its goals. The degree also prepares for development of robust and reliable information systems with a focus on technical skills in information system analysis, design and development. Ultimately, integrating these technologies with business processes and strategies while focusing on business comprehension and technological challenges. Community College of Baltimore County, General
Studies, Associate of Arts
Education
Aug 2012 -
May 2014
Aug 2010 -
May 2012
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