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IT Director / Manager of Infrastructure

Irvine, California, United States
January 27, 2019

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Michael E. Nelson

Irvine, CA ***** 714-***-****

Information Technology Profile

Solid history of spearheading organizational change, accelerating customer service levels, and leveraging existing technology and knowledge base with internal resources to strengthen competitive advantage.

Results-driven IT executive with proven success in directing systems management, desktop applications, overseeing network administration, and providing exceptional technical support to achieve organizational goals. Adept at managing and executing IT operations including system infrastructure, budget preparation, and staffs of up to sixteen personnel to enhance business process efficiency. Deft at implementing new technologies and overseeing development progress of various technology projects. Demonstrated record of driving efficiency gains, financial success throughout the organization by implementing processes that support continuous improvements resulting in extensive cost savings. Specializes in standardizing processes across all departments to ensure achievement of long-range strategic plans. Hands-on leader who has consistently added value through effective project management and expert leadership.

Highlights of Expertise

Project Management & Execution

Strategic Planning & Implementation

Contract Management

Budget Preparation & Auditing

Team Leadership & Training

Desktop & Server Operating System Management

Process Improvement & Best Practices

Operations Administration

Cost Control & Risk Mitigation

Surveillance & Alarm Systems

Network Operations & Infrastructure

Policies & Technical Standards

Career Experience

TechSpace Inc., Aliso Viejo, California

Served as trusted resource and advisor to senior leadership, providing strategic guidance to optimize utilization of information and technology.


Provided direct oversight for 24/7/365-data center, systems and network administrators, desktop support, and network operations/help desk staff. Delivered exceptional services to clients by collaborating with IT customer support teams. Streamlined management improving collaboration efforts driving strategic vision and direction for effective use of information and technology supporting client base. Spearheaded countless application implementations; instrumental in establishing systems/applications, business process driving compliance with client relationship functions, including service level agreements, operational excellence, and overall client satisfaction. Administered operating systems for data management and upgraded server, network hardware, and software. Completed various IT projects within time and budget as per set specifications. Transformed Cisco Call Manager to Cisco UCS on East and West Coasts. Identified telecommunication requirements to develop structures for cabling, network, wireless site survey, POTS, cable TV drops, overhead speaker, sound masking systems, testing and RTN/VTN phone lines with key vendors.

Decreased Cisco SmartNet costs by 35% (in excess of $100K) over 36 months; rigorously audited all telecommunications invoices and contracts, securing $40K in savings.

Initiated and led company-wide wide area network (WAN) provider change, increasing uptime reliability and improving annual saving by $10K per month for a 36-month contract.

Project manager for IT onboarding at five new remote office locations providing R.F.P., S.O.W, Budget, Timeline, vendor/service provider selections, and contract negotiations, and infrastructure design.

Controlled conversion project of Siebel EPASS (CRM) to Microsoft internet facing deployment of Dynamics 2013 (CRM) and 2016 (Dynamics 365) project.

Managed closure of 24/7/365 data center, including client equipment sun-setting, servers, core network, edge switching, and WAN circuit transfers to onsite IDF's and one remote colocation facility.

Project manager for effort to update Cisco Call Manager to Cisco UCS on East and West Coasts.

TForce Final Mile Inc. (formerly Dynamex Inc.), Fullerton, California

Tasked with managing and supporting information system software and hardware spanning 30+ locations through the Western United States. Enhanced performance levels by directing five other regional managers accountable for supervision of the rest of the United States and Canada.


Oversaw local and international contracts with key companies such as Ricoh, AT&T, Sprint, Verizon, Honeywell, and Motorola for various branches. Improved operational efficiencies by establishing strong working relationships with local operational and sales management stakeholders to attain organizational set targets. Identified and resolved technical support issues while developing Cisco V.P.N. solutions impacting desktops, laptops, and thin clients utilized by 500 users. Leveraged What’s-up Gold and various tools to enhance the efficiency of LAN/WAN routers, including Cisco Series 2800, 800, 6500 power over Ethernet (POE) and Non-POE switches/hubs).

Secured $65K by managing conversion of cellular services from TELUS to Rogers network in Canada.

Decreased operational costs $40K by auditing all communications’ invoices.

Project manager for IT onboarding at seven new major remote office locations and upgrades at ten other.

Earned a promotion to team leader of all field support within one year through providing exceptional services.

RNBS Inc. (dba Rugged Notebooks), Orange, California

Spearheaded daily operational processes such as supervising nine staff members of sales, marketing, web, technical support, and accounting department.

DIRECTOR OF OPERATIONS (May 2006 to Aug 2010)

Oversaw daily backup of servers, files, media, and off-site storage. Utilized vast experience to detect and resolve technical as well as connectivity issues impacting WAN, LAN, and desktop network. Streamlined RMA procedures, including refund, replacement, and repair of products within warranty period. Managed local and International warehouse and shipping activities to ensure availability and delivery of items as per schedule.

Introduced UPS technology program and shipping account with 90-day floating volume discounts and free equipment (computer and scale) to improve accuracy of shipping weights; decreased shipping costs by 20-30% and boosted shipping revenue to 10% on average.

Minimized computer recovery time from days to hours by purchasing, installing, and administering commercial-grade backup, imaging, Anti-virus, rootkit software, and Microsoft small business server with network attached storage.

Safeguarded business-critical systems by purchasing and installing SonicWall Firewall Appliance with IDS, URL Filtering, and VPN software; subsequently led monthly staff malware and threat vector training.

Minimized unproductive time and decreased subsequent business risks (data loss and infected computers) by preventing access to non-work related websites.

Established a new process to compare sales pipeline with conversion rate of all products, identifying lengthy lead times and lost business opportunities; partnered with two suppliers and a third-party contractor to align onsite inventory with demand and reduce lead times, resulting in substantial sales growth.

Education & Credentials


Server OSes

Windows Datacenter & Standard 2016, 2012 R2, 2008 R2, 2003, Small Business Server and NT 3.51, VMware 6.5, Unisys BTOS & CTOS

Desktop OSes

Window XP, Windows 7, Windows 8.1, Windows 10 Pro, and Unisys BTOS & CTOS Workstation.


Microsoft Office 2016, 2013 and 2010 Professional, Microsoft Great Plains 2013, Microsoft Dynamics 365 CRM, Microsoft Exchange 2010, Microsoft Project 2016, Visio, Adobe Acrobat 2017 Pro, Heat and ServiceNow trouble ticketing systems, Active Directory, Group Policy Objects (GPO), Microsoft Data Protection Manager (DPM) disaster recovery and backup, Microsoft Systems Center, Zoom.


Solarwinds NPM, NCM, SAM, Network Atlas, Engineers Tool Kit, IP Monitor 10, Cisco Prime 2.1 Infrastructure Manager, TeamViewer 9, Pingdom, RoyalTS.


McAfee EPO and Endpoint Anti-Malware, Cisco ASA-5500-X Series, Barracuda ESS, SSL Certifications, Domain Hosting (Godaddy, Comodo and Network Solutions), VPN, Cisco Umbrella (formerly OpenDNS),


MS SQL Server 2016, 2012, 2008 R2.


Putty, RDP, FTP, Wireshark, Fluke 675 Enterprise LANMeter.


Cisco UCS, HP Enterprise Servers, SuperMicro Servers, Dell OptiPlex PC’s, Microsoft Surface Pro and Lenovo Thinkpad X-1 Carbon laptops, Ricoh and H.P. Multi-function Printing, 2D Honeywell Scanners (4820i).


Cisco LAN/WAN - Routers, Core & Edge Switches, Firewalls, Enterprise Wireless Controllers and Wireless Access Points, Metro Ethernet, Disaster Recovery and Backup. WAN provisioning and monitoring.


Microsoft S.P.L.A. License Management, Virtualization, DNS, DHCP, 802.11 wireless, VOIP, PBX and POTS telephone experience, Video conferencing, TCP/IP, IDF, MDF, Cabling – Fiber Optics, Copper (Cat 5 thru CAT6A Plenum and Non-Plenum Riser, Backbone and horizontal design and installation). Documentation, Budget Preparation, Asset Management, Training, and Auditing Experience, Mobile Device Support, Audio Visual systems, and equipment.

Certifications: Microsoft Certified Professional (MCP) – Networking Essentials Certified Net Analyst Microtest Certification – Understanding Category 5, Installation, Troubleshooting Certification Program (Ortronics Open System Architecture Networking Products) Department of Defense Top Secret Clearance (inactive)

Trainings: Cisco Systems Introduction to Cisco Router Configuration Network Analysis Skills, Methods & Theory Troubleshooting LAN Internetworking in LAN Environment Internetworking in a WAN Environment Introduction to Networking Data Communications Design Telecommunications Distribution Systems - Category 5 Installation Procedures Windows Networking, NT Server & Workstation Fluke LANMeter Hands-on Workshop U.S.N Education & Training Program - Communications Security Material System Custodian (CMS)

Courses: Fiber Optic Design, Installation & Maintenance Information Systems Management Regional System Manager System Operator Leadership & Management CGSW Semi-automated Message Preparation (SSAMPS) Administrator Essentials of Excellent Customer Service Exceptional Customer Service Surface Communications Systems Operator Advanced Communications Procedures Communication Security Material Systems Custodian CMS PC Overview Windows 3.1 Introduction to Programming in Basic Microsoft Project 2016 Essentials Strategic Thinking In-Building Wireless Communication Systems Sound Masking Microsoft Project 2016 Essentials Category 8 Cabling Systems for Data Center Communications Microsoft Systems Center 2016 – Operations Manager Project Management Foundations Project Management Foundations Budgets Windows Server 2016: Storage Services Rewarding Employee Performance Networking Foundations: Network Media (LANs)

Affiliation: Building Industry Consulting Services International (B.I.C.S.I)

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