Customer Service Graphic Designer

STEPHAN CICERON

*** *** ****, *** ***** – Cell : 203-***-****

**************@*****.***

OBJECTIVE : My goal is to integrate your team with the aim to bring all my efforts with a positive mind to learn day after day, combine with my existing theoretical, practical training and my experience for a better service within your institution.

WORK EXPERIENCE

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Currently Preparing

Cisco CCNA Certification

MCSA Windows server 2016 and MTA SQL server &

FORMATION

A.S in Information Technology (2007)

Oct. 2017- March 2018 (Contract) The Initiaticve Center (Hamden, CT)

IT Support Techinician

-PC / MAC / Printer – Configuration, Break/Fix & Troubleshooting

-Office 365 Manage / Support :create new user, group

-Networking - Client / Server : working with Active directory

-Trouleshooting Network connectivity

November 2015 - Dec. 2016 NexusTours (Tourism Bahamas)

Customer Service/Sales and French Representative

March 2011 - July 2013 NATCOM National Telecommucation (Haiti)

Network Operating Center (NOC): Monitoring BSS,TSS & NSS Division

-BSS : monitoring BSC, BTS

-TSS : Transmision (Fiber Optic Line)

-NSS : MSC Switching and Gateway

January 2010 to March 2011 Valerio Canez (Haiti)

Network Support Technician

-Implementation, Installation & Troubleshooting

-Troubleshoot and indentify daily LAN and WAN network issues, including at the user and user group level, to ensure minimal connectivity problems and outage

-Set up desktop computer equipment and install system software, including operating systems and user software

-Working with Active directory setting up user and group plus implementing GPO

-Maintain and back up the networks, including hardware and software updates daily to keep systems running efficiently

Qualitech Multi-Service (Haiti)

-Graphic Designer & Service Technique Coordinator

-PC / printer - Break/Fix, configutation and troubleshooting

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