W. Tyler Hughey

**** ******* **** **.

Katy, TX *7450

Phone 713-***-****

E-mail: ac8a4v@r.postjobfree.com

Software

Proficient in the following software: Windows 10, Linux, Mac OS X, iOS, Android, Unix, Citrix, VMware, Google DoubleClick, SailThru, WhatCounts, Fiddler, WordPress, Apache Tomcat, IBM Websphere, BEA WebLogic, OAS, SalesForce, LDRPS, MS Office, SQL, Oracle, InstallShield, Quick Test Professional, Selenium, Business Objects, Jira

Work experience

7/2010 – 6/2018 Hearst Digital Media

Sr. QA Engineer

Lead QA for Juice and EDB (Entitlement/Subscriber Database). Responsible for testing Juice, the engine that manages advertisements for the Hearst Newspapers. Also, responsible for testing EBD the subscription module for the Houston Chronicle paywall and mobile applications.

Lead QA for WordPress. Perform testing for all Hearst owned blogs, totaling over 3000. This includes updates to WordPress, new niche sites, custom plugins, and custom style sheet changes.

Worked on migrations of the Houston Chronicle, San Antonio Express, Seattle PI, and San Francisco blogs from Movable Type to WordPress.

Provide support for the QA group on all other projects, which includes the migration of other Hearst newspaper properties.

7/2009 – 7/2010 The New Release\NCR

Contractor

Perform manual QA testing on both the kiosk and server software releases.

Assist with the rollout of new versions of the BlockBuster Express kiosk software.

Provide desktop and network support for the Houston office.

1/2007 – 1/2009 Merrick Systems

Quality Assurance Manager

Oversaw the testing of Merrick's suite of software including Carte, DynaCap, eVIN, ProCount, OVS, Regulatory, Rig Hand and RIO.

Managed Customer Support, Configuration Management, and the Technical Writers. Established customer support policies and procedures and managed client relationships and support issues. Started the process of doing version control and code reviews to configuration management. Oversaw the release of documented materials released internally for training and to customers.

Designed the overall Test Strategy and Test Plans for testing the company’s complex Oil & Gas data applications, while implementing industry best practices. Managed and configured the company’s defect tracking tool (SalesForce), performed testing and coordinated deployments to clients.

Trained team members on various technical aspects, and agile methodologies allowing them to perform effective product testing.

12/2003 – 1/2007 Bridgeway Software

Quality Assurance Analyst

Install and configure different versions of Websphere, Weblogic, and Tomcat servers for testing our Java applications. This also includes Instructing our Sales and Development staff on new versions and updates to the different Java Application Servers that we use.

Assisted IT on choosing the appropriate software for clustering and J2EE security for our web hosting clients.

Provided phone and onsite support for customers that had any problems with their integration with our Java applications.

Responsible for documenting instructions of new features within the application.

Performed testing on tasks requiring planning, scheduling, and testing to assure that developed products meet design specifications.

3/2001 – 12/2002 Pentasafe

QA Lead for the Novell VigilEnt Security Agent

Work in conjunction with the Project Manager in the design and usability of the application.

Responsible for all aspects of testing including creating test plans, test cases, automated test scripts, reviewing documentation, and creating a fully functional environment for stress testing.

Performed security tests and checks on different types of networks.

Provide 3rd level support on the product when needed.

3/1997 – 3/2001 Highland Solutions Inc./Stewart Title

Quality Assurance Analyst / Business Analyst

Responsible for meeting with department representative to track, and manage all software development projects. Made sure users software requirements are incorporated in the completed product.

Assist the Project Manager and the Desktop Support Manager in the development and testing of new software.

Define the criteria of how the software will be tested and recognize what needs must be met before the release of the new product. After the approval of new software, I wrote the final installation script.

Implementation Support Engineer

Project Leader on the rollout of our communication servers to our customers around the United States.

Install and supported our hardware at customer’s locations.

Perform initial technical survey with each client and work closely with the clients’ technical personnel during installation.

Systems Engineer

Project Leader on the migration of 10 Novell 3.12 servers to Novell 4.11 and 60 Windows NT40 servers to Windows 2000. Lead teams of Network Technicians and Developers through the planning, testing and the final migration of the servers.

Assigned to special projects that included Disaster Recovery, building BBS systems, and testing beta software.

Provide 3rd level support for the help-desk on software and network related problems.

3/1993 – 2/1997

Contractor

Provided support for users that were having software, hardware or network problems.

Designed and created presentations, demo software, logos, newsletters, company brochures, and graphic animation demos.

Configured and repaired systems that were used out in the field to communicate with the corporate database.

Education

University of Houston - Information Technology

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