Customer Service Design

MOHAMMAD A MALIK

*** ******** ***, ***#*, New York City, NY 10024

Home: 212-***-****

Cell:646-***-****

****************@*****.***

OBJECTIVE:

A highly motivated, considerate, and ambitious young man who is willing to do unpaid work to help people and society at large. I have a friendly personality with positive attitude, which makes me a great team player. I am quite patient and can remain calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. I am a proactive individual with a logical approach to challenges, quick to grasp new ideas, concepts and to develop solutions to problems. As a computer science major, I have a very good knowledge and experience in working with relational databases, and other scripting languages. As a doorman, I would be willing to track record of greeting guests in a courteous manner, anticipating their needs and providing them with correct information about directions.

Education:

Bachelor of Science: Computer Science, 2019

CUNY York: 94-20 Guy R Brewer Blvd, Queens, NY 11451

GPA 3.4/4.0

Relevant Coursework: Visual Programming, Advanced Database(SQL Server, Oracle, MySql), Programming Fundamentals

Languages Work History:

Fluent in Urdu, English, Punjabi, Arabic (reading). Conversant in Hindi.

EXPERIENCE:

Current: Doorman/Security

Works at residential building at 120 west 96st at Upper West Side. Provide

Security to the Building and Check in on tenants.

Free-Lancer: 01/2016 to Current

Create innovative design packages to elevate and differentiate branding and

marketing and advertising initiatives. Formatted and color-corrected photographs

for ad developer use. Created logo prototypes and processed publication-ready

advertisements from clients.Use Microsoft Word and PowerPoint to edit files,

footers and headers, captions, format text, insert images, manage file size, and

export press-quality PDF files.Took and manipulated images for use on website to

promote company offerings online.

Doorman: 06/2016-10/2017

The Beresford Building- 211 Central Park West, NY,NY,10024:

Quickly and effectively solved customer challenges & constantly sought new

ways to exceed customer expectations. Maintained & properly documented all

quality control/satisfaction records.Accommodated residents/guest by scheduling

transportation needs & provided information on places of interest.Utilized the

appropriate computer systems to update, verify & monitor resident/guest request

& activities. Applied confidential practices according to company policies when

assisting high profile clientele.

Cashier 01/2015-04/2016

Ray's Pizza-462 Columbus Ave, New York, NY 10024

Followed driving security and protection policies and procedures. Greeted

customers in the store professionally and in a pleasant manner. Helped with taking

phone calls, placing orders and performing prep work for pizzas. Performed

cleaning and repairs duties as needed.

Web-DEVELOPMENT INTERNSHIP

Cuny Left-Forum(December 2017- May 2018)

1.Design front-end mockups.

2.Research and design concepts for new websites that are usable, beautiful, and marketable.

3.Design page layouts and interactions.

4.Optimize design and performance across all devices.

5.Build HTML CMS templates using clean HTML5 & CSS3 that doesn't compromise on design.

6.Debug and maintain templates across all platforms and browsers.

7.Adhere to project schedules and effectively report progress.

Key Skills

8.Detail oriented skills

9.Customer service

10.Efficient time management

11.excellent interpersonal skills

12.Superior verbal and written communication skills

13.Reliable team worker.

14.Dedicated

15.Team player

16.Adaptable

17.Organized

18.Reliable

19.Adaptable

20.Responsible

21.Patient

22.Friendly

23.Committed

PROFICIENT IN FOLLOWING LANGUAGES AND APPLICATIONS

24.Microsoft Word

25.Excel

26.Google Docs

27.Spreadsheet

28.PowerPoint

29.Adobe (Photoshop, Illustrator, InDesign, Flash, After Effects, Dreamweaver)

30.Web Development (HTML, CSS, WordPress)

31.MySql,SQL Server, Oracle

32.QuarkXPress

Certifications:

Academic Accomplishments: Honors list- Urban Media Assembly High School,2012

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