Assistant Service
Resume:
Beverley Britton
079******** *************@*******.***
Personal Profile
An experienced, enthusiastic and competent admin/clerical assistant with experience of data entry and proficient in daily delivery of outstanding administration, working to targets, able to provide full support to manager, colleagues and support staff. Able to use a range of Microsoft office packages, and have a ‘can do’ attitude with the ability to ensure that all work areas are kept clean and tidy according to health and safety regulations. Willing to participate in further training requires by potential new employers.
Key Skills
Excellent keyboard skills with a typing speed of 60 words per minute
Very IT literate and able to confidently use a range of Microsoft packages
Excellent customer service knowledge and skills
The ability to work well under pressure and in a busy and demanding environment
The ability to effectively communicate on all levels
A keen eye for detail and a committed approach towards all duties
Employment History
YMCA Birmingham (Erdington) July 2017 – January 2018
Meeting and greeting visitors and being the first point of call for all enquiries, in person and over the phone
Answering and transferring calls and taking accurate messages
Sign posting service users to the appropriate support service or member of staff
Working with vulnerable adults in challenging circumstances
Providing administrative support for the organisation as a whole
Ensuring service users are safeguarded and data is protected according to policy
Taking rent payments and advising service users of current rent situations
General administrative tasks including filing, photocopying, dealing with incoming and outgoing post
West Midlands Ambulance Service (Fleet Team) October 2013 – April 2016
Fleet Administrator
Ensuring all mechanical and maintenance jobs were recorded in accordance with policy and procedures
Scanning documentation onto a Fleetwave system
Filing and recording absences and annual leave taken to update the HR system
Ensuring accordance with all health and safety protocols
General administration tasks and supporting the team
West Midlands Ambulance Service (Operations Department) November 2005 – October 2013
Admin Assistant
General filing and administrative duties
Dealing with incoming and outgoing calls from staff members
Filing and recording absences and annual leave taken to update the HR system
Ensuring accordance with all health and safety protocols
General administration tasks and supporting the team
West Midlands Ambulance Service (Responder Unit) November 2004 – October 2005
Clerical Assistant
General filing and administrative duties
Dealing with incoming and outcome calls from staff members
Filing and recording absences and annual leave taken to update the HR system
Ensuring accordance with all health and safety protocols
General administration tasks and supporting the team
Coalition of Disabled People February 2004 – July 2004
Administrator (Maternity Cover)
General administrative duties
Supporting all members of staff
Adhering to lottery funded guidelines
Britannic Assurance PLC August 1988 – August 2003
Typist
Typing letters, memos, reports, legal documents
Formatting text accordingly
Working to time constraints and outside pressures
Education and Training
Sept 2018 – Feb 2019 Birmingham Adult Education
IT Level 1 for work Award
April – July 2018 Birmingham Adult Education
2nd Steps to IT
October 2015 West Midlands Ambulance Service Mandatory Training
Health and Safety at work
Manual Handling
Internal systems update
September 1991 Handsworth College
RSA Typing
RSA Word Processing
1985 – 1986 Brooklyn Technical College
Certificate of pre-vocational education
1979 – 1985 Hamstead Hall Secondary School
GCSEs – English and Maths
Secondary education
Voluntary Experience/Hobbies and Interests
I regularly volunteer at my local church, this involves helping out at regular coffee mornings and assisting with bake sales. I used to volunteer at a charity shop as a retail assistant. I now volunteer as a youth worker for an 11-18 Group I also volunteer on the Welcome Committee in church.
In my free time I enjoy reading, embroidery, motor caravanning, meeting new people and visiting new places.
References
Available on request
Contact this candidate