Management professional seeking new opportunities in technology-focused positions. Proven experience leading teams, creating and following protocols, and providing high level customer support across a variety of industries. Currently pursuing an undergraduate degree in computer science to prepare for a master’s degree in computer science.
Proficient in Microsoft Windows OS (Windows 8, Windows 10)
Entry level TCP/IP, firewall, VPN
Programming Languages: C#, C++, Database SQL, and HTML
Bilingual: Arabic and English
Portland Community College, Portland, OR
Certificate in Cybersecurity Fundamentals and Transfer Degree in Computer Science, In Progress
Focus on Windows 10 and troubleshooting, network security, and programming in languages such as Python, C++.
Philadelphia University, Amman, Jordan
B.S. in Management Information Systems, completed in 2010 (Evaluated by World Education Services (WES))
Focus on management support and languages such as C#, C++, Database SQL, and HTML.
Assistant Manager; Gyro Fresh Mediterranean Grill, Portland, OR January 2018 - Present
Trained new employees on performance standards, administrative procedures and health and safety guidelines; cross-trained employees on various position responsibilities.
Supported the CEO in business operations such as payroll, hiring and staff management, scheduling, product research, and document management.
Responded to consumer inquiries.
Managed stock and order fulfillment.
Inbound Manager; Golden Horses Travel, Amman, Jordan January 2013 – December 2015
Utilized Amadeus Ticketing – corporate travel software to plan, manage, and organize travel packages.
Responded to client requests via telephone and email.
Planned tours and organized trips to fulfill client needs versus desired costs.
Attended industry events to stay on top of current market trends.
Collected, verified, and analyzed data on current travel trends and costs.
Researched and updated collateral and other promotional materials.
Provided office with technical support for Windows 8.
Branch Manager; Esefan Jewelry, Amman, Jordan January 2011 – December 2012
Marketing Manager July 2008 – December 2010
Created and implemented external and internal communication strategies for key company initiatives.
Completed quarterly forecasting and monthly financial reviews.
Traveled nationally and internationally to meet with customer and deliver clear company messages.
Analyzed business development and monitored market trends.
Directed the hiring, training and performance evaluation for marketing and sales staff and supervised their daily activities.
Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.
Provided feedback to all departments on brand consistency in outbound communications.