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Technical Writer Social Media

Austin, Texas, United States
May 01, 2019

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I have over 10 years experience producing professional and technical content. As a staff writer I have written and published online web content, press releases, marketing and social media content and UX/UI Content. My background ranges widely with an emphasis in business, technology and law.

Additionally, I have 5+ years experience as a technical writer, producing auditor biographies, Research and Development technical narratives for the IRS while submitting tax claims. This involves interviewing engineers and developers and researching material in order to convey complex information and data into a digestible format for readers without a background in the industry, ranging from software, UI/UX design, cloud and database integration, biomedicine, agriculture, engineering, oil and gas engineering and aerospace. I can guarantee you consistent work free or errors, stylized to meet the voice of the client/project with a rapid turnaround time. I will be readily available and accessible throughout the duration of projects. Professional Skills & Tools

Google Doc Suite

Adobe FrameMaker

Microsoft Publisher

Adobe Premiere Pro

Adobe Acrobat DC




Technical Writer, Swanson Reed

Austin, TX


I create technical narrative briefs for the IRS, which is included with claims submitted for a Research and Development tax credit. To qualify for this a company must produce revenue and spend resources on R&D activities in hard sciences attempting to innovate or invent a proprietary design, process or technique to meet underserved needs in a marketplace. This process involves interviewing engineers, developers or contractors in addition to industry research and constructing the narrative into a digestible format for people without background knowledge in the industries. Read journals and other material to become familiar with product technologies and production methods.

Assist in laying out material for publication.

Analyze developments in specific field to determine need for revisions in previously published materials and development of new material.

Utilize an established outline and source material to finalize documents and make the report flow correctly with the raw data and results from engineers.

Observe production, developmental, and experimental activities to determine operating procedure and detail.

Research and select publications and journals for submission. Writing reports from raw documents, format, and organize the document. Reports can include global practice newsletters, client This site was designed with the .com website builder. Create your website today. Start Now reports, technical/white papers, speeches, presentations and business documents.

Claims Analyst, Hissey Kientz, LLP

Austin, Tx


Submit clients to class action lawsuits based on parameters such as medical records, work history and disease level.

Ensure accuracy of medical records for existing claims based on x- rays, b-reads, etc.

Ensure client settlement payments are accurate and in full compliance with federal regulations for social security, Medicare, Medicaid and VA liens.

Clearly explain to clients and other probate attorneys reasons for deductions or case costs that are taken out of settlement checks. Streamline communication between attorneys, clients, doctors and medical professionals to ensure understanding and compliance amongst parties.

Community Operations Intellectual Property

Contractor, Facebook

Austin, TX


Reviewed and processed claims of third-party infringement hosted on Facebook, including copyright and trademark protected property under the Digital Millennium Copyright Act [DMCA] in the US and varying copyright and trademark laws across the world. Protected the Facebook brand from public relations conflicts when reports attempted to censor material posted on the site under overreaching copyright or trademark claims.

Processed claims and removed profiles and pages of unauthorized persons serving as imposters of celebrities and companies. Assisted the Access Team to serve Facebook users that had been locked out of accounts for security reasons or had their accounts hacked by a third party.

Journalist, Dayton Magazine/Cinci Magazine

Dayton, Ohio


Responsibilities included meeting deadlines, locating and interviewing sources in a variety of circumstances, seeking out details, quotes, testimony and photographs to create pieces for print, broadcast and publishing.

Technical Writer, EAGLE Registrations

Dayton, OH


Wrote biographies for auditors to be used by the company in bids for auditing contracts using certification records and resumes of contract auditors while meeting deadlines.

Worked with the marketing director and auditors to ensure that the information written was accurate and positively reflected credentials relevant to future audits.

Ensured information provided was accurate for registrars in a variety of industries, including food production, aerospace, automotive, manufacturing, aviation and national defense. Content Writer, Attorneys Online, Inc.

Austin, TX


Scheduled blog posts, wrote newsletters, press releases and other content for multiple accounts while meeting several weekly deadlines.

Wrote monthly newsletters and other marketing pieces to acquire new clients.

Managed email-marketing campaigns to attract potential clients at upcoming legal conferences across the country.

Increased market share and improved search engine rankings for seven different law firm clients nationwide through optimizing video, keywords, backlinks and original curated content. Researched topical subjects to write original content on blogs pertinent to client practice areas.

Performed QA for clients’ websites to makes sure they are compatible in different web browsers and for mobile sites. Education

Ohio State University, Columbus, OH — Bachelor of

Arts, Communication


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