Highlights

**+ years of extensive experience in Customer Service

Dependable with a strong work ethic that contributes to team success

Quick learner who can work independently

Able to communicate and interact effectively with individuals of all levels

Multitasker- able to handle multiple projects concurrently

Critical thinker to solve complex issues

Experience

Customer Service

Delivered mail to 200 residences and business establishments along specified routes by walking and driving, using a combination of satchels, carts, cars and small trucks

Decorated cakes and pastries with designs as to customers request and wishes

Checked to ensure that appropriate changes were made to resolve customers' problems

Kept records of customer interactions and transactions, recording details of inquiries and comments, as well as actions taken

Gave feedback to drivers who needed to retake test

Observed 16 individual driving habits and reactions under various driving conditions daily

Inbound customer inquiries to medication statuses

Using multiple computer systems to determine customer identification, medication names, statuses, doctor information, faxing, and insurance

Using daily arithmetic to compute total costs of orders, days’ supply, and next refill dates

Inventory

Posted totals to inventory records, manually and using computer

Compared inventories to office records

Computed figures from records, such as sales orders, production records and purchase invoices to obtain current inventory

Investigated and reported reasons for discrepancies

Computed inventory balance, price and cost

Operated office machines, such as a computer, copy machine and calculator

Stocked and issued materials and merchandise

Compiled and maintained records of quantity, type and value of material, equipment, merchandise and supplies in stock

Counted material, equipment, merchandise and supplies in stock over 500 items

Wrote, designed and produced a working spreadsheets

Inspection

Packed inspected products in cartons according to customer specifications

Packaged materials and products manually

Inserted and poured product into containers

Filled containers from spout and chute.

Inspected materials, products and containers at each step of packaging process

Administered oral, written, road, and flight tests to license applicants

Scored tests and observed equipment operation and control in order to rate ability of applicants

Prepared reports of activities, evaluations, recommendations, and decisions

Employment

Concentrix, call center pharmacy technician, 11/2017 to current Tucson, Arizona

Accurate Placement, Road Examiner, 08 /2016 to 06/2017 Tucson, Arizona

U.S Postal Service, City Mail Carrier, 03/2016 to 07/2016 Tucson, Arizona

Intermountain Staffing, Warehouse Associate, 11/2015 to 12/2015 Tucson, Arizona

Self Employed, Cake Decorator, 08/2014 to 11/2015 Milwaukee, Wisconsin

Baptista Bakery, Food Packer, 11/2012 to 08/2014 Franklin, Wisconsin

Nissen Temp, Baptista Bakery, Food Packer, 08/2012 to 11/2012 West Allis, Wisconsin

Self Employed Cake Decorator, 01/2012 to 08/2012 Milwaukee, Wisconsin

Penzey’s Spices, Seasonal Picker, 08/2011 to 01/2012 Wauwatosa, Wisconsin

Self Employed, Cake Decorator, 01/2011 to 08/2011 Milwaukee, Wisconsin

Education

Des Moines Area Community College, Certified Nursing Assistant Boone, Iowa

Nicolet High School, Diploma Glendale, Wisconsin

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