Manager Support
Resume:
Paul Bailey
Seeking a position in Service Management, Fleet Management or
supervisory positions within the Container Handling and Heavy Equipment arena.
Secaucus, NJ 07094
*********@*****.***
EXPERIENCE
Kalmar USA - Product Support Manager
Monroe Twp, NJ
Nov 2013 - PRESENT
Managed the Product Support Department which provided technical support for container handling equipment and other heavy support equipment used at Port Terminal, Intermodal Terminal and Heavy Industry through a network of 53 Dealerships located in North America including Mexico and the Caribbean. This support was provided by 12 Product Support Engineers and administrative support personnel. Planned, organized and coordinated with dealerships, factory engineering departments and other manufacturers to insure that the units were designed and operated as requested by the customer without jeopardizing the safe operation of the units. This includes but not limited to engineering and installation of modifications both mechanically, and or electronic. The assembly and servicing of our equipment in a often challegencing locations and conditions.
Responsible for the effective operation of the warranties department with technical and administrative support and the warranty budget of over 1.1M annually
Kone Crane — Service Manager
Sep 2011- Nov 2013
Developed the Product Support and Parts activities for locations where they did none exist.
Responsible for the assembly of all Heavy ForkLifts, Container Handling and Heavy Equipment throughout the US
Performed diagnostics for all Kone counterbalanced equipment within the US.
Worked with Swedish Engineers in getting EPA approval on newly designed equipment.
SKILLS
Highly effective Technical
Management Skills dealing
with union and nonunion
employees.
Fleet/Maintenance
Management and estimates
Performed departmental
budgetary reviews and
corrective actions
Established Flat Rates for
Warranty and other cost
reducing measures.
Honed Hydraulic/Mechanical
& Electronic Diagnostics Skills
Program Diagnostics
OSHA Safety Trained
Rigging Certified
Certified trainer
TWIC Card
LANGUAGES
English Native speaker
Spanish
1 of 2
Paul Bailey
Kalmar USA Location —Product Support Technician (Feb 1999 - Jul 1999/Manager ( Jul 1999-Sep 2011)
Performed numerous assemblies, turnover tests,program diagnostics and modifications on Straddle Carriers, Heavy ForkLifts (50 ton). Reachstachers and other container handling equipment. Coordinated and conducted assemblies of Container Handling Equipment in most all of Central America which required working with local dealerships/contractors.
Responsible that all the dealerships had the proper training to ensure that all the equipment had a minimum amount of down time for servicing. Responsible for the warranty department that handled the US & Latin America, This included direct payments to the dealerships and contractors within the Americas.
US Marine Corps Location — Master Sergeant
Served Honorably for 20 Years as a Infantryman and later as a Counterintelligence Specialist in various countries and conflicts. EDUCATION
Completed of 14 years of education and accumulated nearly 110 Bachelor Level Credits. However due to military service related obligations was I unable to matriculate them.
Attend numerous technical, training and management courses. AWARDS
Numerous Letters of
Appreciation
Various Military Awards and
Medals
References
Upon request
Contact this candidate