Pharmacy Technician Customer Service

SEAN QUINLAN

781-***-**** *************@*****.***

SUMMARY

Patient-oriented, experienced healthcare professional with a background working in inpatient, long-term care, and compounding environments.

CERTIFICATIONS

Career Step

Medical Coding Certification March 31, 2019 (anticipated) Board of Pharmacy

CPHT January 2007 - present

SKILLS

• Claim adjudication

• Order Entry

• Triage

• Client resolution

• Urgent care workflow

• Leadership

• Peer training

• Problem-solving

• EPIC

• PYXIS

• Worx

• Microsoft Office

ACHIEVEMENTS

• Responded quickly to changing priorities in an urgent care workflow, serving high volume hospitals, ambulatory care and busy operating rooms

• Created SOPs for training and policies for 40 technicians and per diem personnel

• Worked on future planning for software & workflow implementation

• Developed I.V. competency instructional documentation for Nursing

• Assisted Informatics team with PYXIS anesthesia cart rollout in O.R.

• Trained incoming technicians and pharmacy students

• Technician in charge of inventory & record keeping for O.R. Pharmacy

• Successfully scheduled technician staff hospital-wide on 24/7 shift structure EXPERIENCE

I.V. Compounding Technician

New England Life Care - Woburn, MA November 2016 - present

§ Responsible for I.V. preparation for home infusion, including antibiotics, chemotherapy, TPN O.R. Pharmacy Technician

Holy Family Hospital - Methuen, MA April 2016 - October 2016

§ Responsible for compounding & oversight of maintenance medications for patients

§ Manufactured I.V. solutions for ongoing surgical cases & inpatient population Pharmacy Technician Supervisor

Lahey Health – Burlington, MA September 2015 - March 2016

§ Oversight and management of daily workflow for 40 technicians

§ Responsible for interviews, hiring and onboarding new employees, as well as competencies O.R. Pharmacy Technician

Lahey Health – Burlington, MA March 2007 - September 2015

§ Monitored inventory of PYXIS med stations for all critical care units hourly

§ Responsible for billing and replacing medications used by Anesthesia Dep’t in O.R.

§ Delivered to, and managed inventory of, additional medications including narcotics to be used in O.R. Pharmacy Technician – Triage/Customer Service

Northshore Pharmacy Services – Peabody, MA June 1996 - February 2007

§ Triage incoming fax & telephone orders for patient medications

§ Extensive investigative & problem-solving skills regarding client resolution

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