Customer Service Manager
Resume:
SCHOLA EKE
*** *** ***** ***** ****, Apt. ***
West Orange, NJ 07052
*********@***.***
FINANCIAL SERVICES \ CUSTOMER SERVICE \ OFFICE MANAGEMENT
SKILLS COMPETENCIES:
Banking Services
Coaching
Communication Skills
Compliance Controls
Computer Literacy
Customer Service
MS Project Application
Loss Prevention
Mentoring
Multitasking
Office Management
Organizational Skills
Performance Mgmt.
Problem Solving
Records Management
Risk Management
Scheduling
MS Visio Application
PROFILE:
Seasoned Banking Service Manager with 18 years of experience in the fast-paced banking environment, also Project Management/Agile, Microsoft Project and Microsoft Visio knowledge.
PROFESSIONAL EXPERIENCE:
Banking Service Manager, 12/12/2000 – 07/02/2018, Wells Fargo Bank, N.A., West Orange, NJ
Managed the direction of work involving the daily operations of the teller line.
Conducted daily on-the-spot coaching with team members focusing on sale, service and operations.
Conducted interviews for hiring and exit of team members, performed yearly reviews, and took disciplinary action with the assistance of the human resources department.
Created work environment where team members felt included, valued and supported to work.
Organized and conducted monthly team meetings, morning huddles, and delegated duties.
Offered bank products and services, and assessed and referred bank products to customers without taking an application or offering or negotiating terms of a dwelling secured transaction.
Applied retail compliance controls, risk management and loss prevention.
Delegated duties for direct reports, scheduling, and prioritizing resources leveraging bank tools.
Navigated multiple computer systems and applications, and utilized search tools to find information.
Offered bank products and services, and directed work and monitored performance of others.
Achieved exceptional results in banking operations and teller coaching fostering a positive work environment where team members were encouraged, motivated and developed to achieve their maximum potential by leveraging coaching and performance management tools and processes.
EDUCATION TRAINING:
Certificate of Achievement Project Mgmt./Agile Project, 2019, LasComp Institute of IT (LiiT), Wayne, NJ
Certificate of Achievement MS Project/MS Visio, 2019, LasComp Institute of IT (LiiT), Wayne, NJ
Diploma-Computer Support Technician, 1999, Chubb Computer Institute, North Brunswick, NJ
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