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Customer Service Manager

Brampton, Ontario, Canada
April 30, 2019

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Career Objective

To continue my career with an organization that will utilize my management, supervision and administrative skills. In order to benefit both, mutual growth and success in Business and General Management incorporating my varied expertise profitably utilized to achieve corporate objectives.


Outstanding Administrative Skills

Accounts Payable/Receivable Management

Cash and Balance Sheet Reconciliation

Strong Customer Relations

Financial Statements Preparation

Excellent Communication Skills

Cash and Balance Sheet Reconciliation

Leadership, Mentoring, Training


CashMoney Cheque Cashing Inc. October 2012 to 2016

Assistant Manager

Had access to safe in store, handle all cash and store funds, correct cash drawers and safe discrepancies, and prepares bank deposits.

Trained all incoming employees and monitored performance increase during probationary period

Complete understanding of all company policies and procedures such as Client Experience Workshop, Safety in the Workplace, WHMIS, AML and Compliance, Health and Safety Training, Client Privacy, and Communication skills

Thorough knowledge with basic accounting principles demonstrating high quality of efficiency while motivating individuals to follow my lead

Highly capable of working in a fast-paced environment, taking solely responsibility for optimum customer satisfaction

Physio Flex Inc. June2015 2016

Collections Agent

Talented Debt Collector with experience in locating and notifying customers of delinquent accounts by mail & telephone

Receiving payments and posting amount to customer’s account; keeping records of collections and status of accounts

Maintain patience and calm demeanour under stressful situations at all times when dealing with difficult clients

High success rate for collecting impending or delayed insurance payments

Responsible for maintaining accurate records of all accounts paid for the company and third party insurance

Cash 4 You Feb 2016 to present

Branch Manager

Designed and structured advertising agenda for Payday Loans infrastructure in store.

Recruited, trained and supervised staff ensuring a motivating, team focused environment.

Increased the sales revenue of store from 30K to 62K.

Directed, managed and supported all aspects of customer service functions.

Worked individually with team members to identify and execute professional goals.

Weekly meetings held with staff to ensure clear expectations and set goals for the week.

Provided sales and collections support by emphasizing promotions

Improving customer service based on feedback through development of employees.

Assisted in corporate meetings to bring forth promotional ideas.

Facilitate change with new products and monitor marketing trends.


OSSD Diploma 2008

North Albion Collegiate Institute, Toronto

Business and Financial Administration Diploma

Sheridan College Institute of Technology and Advanced Learning 2012

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