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Sales Service

Nashville, Tennessee, United States
April 30, 2019

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EM ERNEST MCELRATH / H: 901-***-****

*** *** ******* **** *** 196, Nashville, TN 37221

Resourceful and dedicated individual driven to succeed in any environment. Passionate about creating and implementing new programs with strong problem-solving skills. Desiring a challenging role that will allow the use of my intra-personal and organizational skills with a team as well as alone. Team player

Training and support


Program coding

Project management

Process optimization

Documentation management

Quality assurance controls

Organizational strengths

Active listening

Data analysis

Sales reports and correspondence

Business development understanding


StationCurrent Agent / Boutique Air - Nashville, TN 03/2018 - Provide exceptional service in various roles from ramp agent to station management. Implemented new strategies to drive sales and ensure customer satisfaction Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.

Followed company regulations and rules promoting a safe environment for both travelers and employees. Customer Solutions Expert / T-mobile Limited Retail Expertise - Smyrna, TN 08/2017 - 02/2018 Helped customers open accounts, make deposits, update information and carry out range of routine actions. Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.

Parts Clerk / Skywest Airlines - Nashville, TN 09/2016 - 08/2017 Gathered parts for aircraft mechanics to provide speedy service to airplanes in the hanger. Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations. Forecasted manpower requirements based on daily workload and company targets. Ramp Agent / Envoy Air - Memphis, TN 05/2013 - 08/2016 Communicated via headset radio with ground crew, flight crew and tow person. Protected customers' baggage from loss, theft and damage by handling all items in the proper manner. Assisted customers with checking in for the flights and handled flight manifests. Programmer / Asurion - Nashville, TN 09/2011 - 04/2013 Coordinated with project managers across multiple initiatives to align development timelines, plan testing and EDUCATION AND TRAINING


work with client representatives.

Uncovered issues by troubleshooting hardware and complete testing at correct project intervals. Middle Tennessee State University - Murfreesboro, TN 2011 BBA: Business Management

Schrader Lane Childcare Center PTA Member

Alameda Church Youth Leader

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