Customer Service Maintenance Technician

Personal Profile

I am a motivated and versatile professional with over 22 years successful management and leadership experience. With reputation for meeting the most challenging organizational goals and objectives. I have extensive supervisory experience with a demonstrated ability to adapt to situations with innovative ideas and a positive attitude. I am an adaptable person who is always willing to learn new skills. I have exceptional written, verbal and interpersonal communication skills, proficient at developing effective working and customer relationships. Adept at utilizing time management skills to organize and prioritize workload.

Professional Experience

Pilot Flying J Travel Center – Liverpool new York

Maintenance Technician 2015-Present

Maintain store appearance by keeping it clean and tidy

Responsible for outside cleaning, making the store look presentable

Ensuring maintenance repairs are reported

Maintain the safety of the customer by ensuring the grounds outside are kept clean and tidy

Ensuring that our customer expectations are met at all times

Any other duties required by the General manager

Command management Services 2013 - 2015

Liaison Specialist

Check the civilian candidates into the hotel who are interested in the Military

Ensure the civilians safety whilst in the hotel

Ensure that the correct paperwork is completed Making sure the candidate is properly prepared for their exam or if they are getting ready to ship out.

A Tech Investigation 2005-Present

Investigator

Conduct surveillance on individuals for clients on matters of infidelity, child custody and other Government Agency issues

Responsible for providing the best level of customer service to our customers

Conduct background checks for clients who are seeking employment

Write accurate reports of findings on any relevant information to a case

Army national Guard 1984-2005

Recruiting & Retention NCO

Establish media contacts

Conduct direct mail campaigns

Evaluate the Unit’s retention environment

Explain the strength maintenance recognition program

Develop time management work plans

Train Unit First Line Leaders on career planning

Review request for separation/transfer and discharge

Review extension/immediate re-enlistment procedures

Professional Experience - Continued

Identify alternatives to separation/transfer/discharge

Evaluate retention data, forms and files

Analyze unit pay and performance data

Develop business relationships, directly affecting overall bottom-line profitability

Education

Columbia College Graduated May 2014

Syracuse

New York Criminal Justice

Associates Degree

References

Available On Request

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