Pharmacy Customer Care

HANNAH KOUZOUKAS

CREDENTIALS **** AND Beryl LICENSES Dr., Peyton, Colorado 80831 504-***-**** ********@*****.***

• Registered Pharmacist in the State of Colorado (Pharm.D.)

• Certified Immunizing Pharmacist

• CPR Certified

SKILL HIGHLIGHTS

• Retail and long-term care pharmacy experience

• Patient-counseling expertise

• Customer care and communication excellence

• Drug utilization review

WORK EXPERIENCE

OMNICARE, A CVS HEALTH COMPANY, PUEBLO, CO

PHARMACIST, DISPENSING PHARMACIST NOV 2017- NOV 2018

• Dispensed medications to nursing home and assisted living facilities

• Ensured proper order entry, workflow, security of the pharmacy area, and adherence to delivery schedules

• Prepared and supervised sterile IV admixtures using aseptic technique in accordance with policy and procedure

• Reviewed and verified orders entered by technician staff for accuracy and appropriateness

• Detected therapeutic incompatibilities and possible interactions between drugs

• Provided information and advice regarding drug interactions, side effects, dosage, and proper medication storage to health care providers

• Performed a final verification of prescription to ensure completeness, appropriateness and accuracy of all new and refill orders

• Maintained proper compliance logs, including refrigerator temperature and IV hood maintenance

• Removed outdated and damaged drugs from the pharmacy inventory KMART PHARMACY, PUEBLO, CO

PHARMACIST, FLOATER PHARMACIST JUL 2017 – NOV 2017

• Maintained records, such as pharmacy files, patient profiles, inventories, narcotics, or controlled drugs

• Verified accuracy of prescriptions and filled orders

• Planned, implemented, or maintained procedures for mixing, packaging, or labeling pharmaceuticals, according to policy and legal requirements, to ensure quality and security

• Advised customers on the selection of medication brands, medical equipment, or healthcare supplies

• Ordered and purchased pharmaceutical supplies, medical supplies, or drugs, maintaining stock and storing and handling it properly

• Offered health promotion and prevention activities, for example, training people to use devices such as blood pressure or diabetes monitors

• Effectively troubleshot and resolved insurance claims

• Engaged in medication therapy management using Outcomes/Mirixa to optimize drug therapy in patient care

• Assisted in the operations of multiple Kmart Pharmacies as a floater pharmacist covering the Front Range of Colorado

EDUCATION

XAVIER COLLEGE OF PHARMACY, NEW ORLEANS, LA

DOCTOR OF PHARMACY, MAY 2017

LOUISIANA STATE UNIVERSITY, BATON ROUGE, LA

COMPLETED COURSEWORK TOWARDS PRE-PHARMACY / ACCOUNTING, MAY 2013

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