Administrative Assistant Customer Service

Catherine Alvarez

Administrative Assistant

Administrative Assistant with over 15 years experience supporting multiple Senior Managers with scheduling meetings, managing multiple calendars, travel arrangements, expense reports and center events for Leadership Team. I am highly organized and focused with a proven ability to meet Management needs. Proficient and effective in working independently or as part of a team. Other qualities include reliability, dedication, efficiency and attention to detail with the ability to handle many tasks at one time. I am seeking employment, as a result of Verizon Wireless Albuquerque Call Center closing.

Personal Information EXPERIENCE

6734 Della Ct SW

Albuquerque, NM 87105 Verizon Wireless, Albuquerque, NM

2015-2019 Customer Service Advocate

Phone

505-***-**** Answered High Volume of Customer Service Calls

Negotiated Problem Solving

Email Listened Attentively and Responded to Customers Needs

**********@*****.*** De Escalated Calls

Troubleshoot Device Issues

Linkedin.com Sold Cellular Products and Services

Catherine-Alvarez 35b395128

2008-2015 Administrative Assistant

Skills

Adept in Technology Assisted Leadership Team, Managed Calendars and Travel Arrangements

Set-up Interviews, Feedback Sessions and Tracked Scores

Detailed Oriented Prepared Excel Reports, Power Point Presentations and Symon Vision Slides

Prepared Daily Statistical Readouts for Distribution

Verbal & Written Communication Updated Outlook Distribution Email Lists and Leadership Phone Contact List

Submitted and Reconciled Travel and Purchasing Card Expense Reports

Anticipates Needs Maintained Supervisor Vacation and Out-of-Office Calendars

Assisted Operations Team with Center Events/Meetings and Budget

Resourcefulness Submitted System Access Requests for New Hire Employees

Time Management 2006-2008 Executive Assistant

Strategic Planning Assisted Director, Managed Calendars and Travel Arrangements

Coordinated Leadership Meetings, Prepared Agenda’s

Software Prepared Excel Reports and Power Point Presentations

Microsoft Office Suite Setup Executive Visits, Town Hall and Annual Kick-off Meetings

Setup Interviews and Monthly/Weekly Meetings

IEX Submitted and Reconciled Travel and Purchasing Card Expense Reports

Ordered Office Supplies and Special Orders for Workplace Accommodations

Total View

Verizon Wireless, Irvine CA

Symon Vision 2004-2006 Administrative Assistant

PeopleSoft Assisted Area Operations Leadership Team, Managed Calendars and Travel

Updated Outlook Distribution email Lists and Leadership Phone Contact List

Accomplishments Maintained Supervisor Vacation and Out-of-Office Calendars

Woman’s Leadership Conference Prepared Excel Reports and Power Point Presentations

Assisted with Center Events and Annual Kick-off Meetings

National Seminars Training Created Vision Boards and Ordered Office Supplies

Interests Education/Training

Walking Irvine Valley College – General & Financial Accounting

Orange Coast College – Quick Books Pro & Bookkeeping I & II

Hiking Leadership University II - Writing Advantage Style Guide & Verizon

Leader Writing Advantage Class

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