Software Technical Support

DAVID E. MEDINA

*** ***** ****** ********, ******** 201-***-****/ 302-***-**** ***********@*****.***

OBJECTIVE

To obtain a respective career with a growth-oriented firm that will allow me to utilize my experience and knowledge of computer science and information technology.

SKILLS

Java Android OS

Linux Windows OS (7, 8, 8.5,10, Server (2008, 2012))

C# Adobe Design Suite

Python Microsoft Office (Word, Excel, PowerPoint, Outlook, Exchange)

SQL Design Software (3D Studio Max, Maya, Blender)

Linux/Unix Critical Thinking

Visual Basic (Applications, Studio) HTML

EXPIERENCE

Freelance work - 2018-Present

Worked doing IT freelancing support to neighboring communities

Worked with coding projects in C#, Python, XML, and Java in game development

Continued furthering portfolio with projects in Maya2017 and Blender

Hosting.com – Newark, DE

Technical Support Analyst, 8/2017-12/2017

Provided technical support to clients and helped with the maintenance, development, and/or operation of email and website servers

Conferred with clients to analyze, configure and troubleshoot applications

Managed and recommended procedures to equipment and software upgrades, to increase data accessibility for ease of clients use

Barclaycard US - Wilmington, DE

Technical Triage, 02/2017-4/2017

Conducted failure analyses, document results, and recommended corrective actions

Assisted with company customer database querying, and editing

I offered my own personal devices to the testing and implantation of new Barclaycard applications. This helped with troubleshooting, bug squashing and quality assurance

Ritz Camera – Pike’s Creek, DE

Product Consultant, 9/2010-11/2011

IT support for various hardware and software

Managed Adobe Photoshop services

Lead the restoration and editing of customer photographs that were brought into the Ritz Camera store. The work I’ve done in that area spread amongst the customers that restorations started to become a more requested service

EDUCATION

Bachelors of Science in Information Technology - Delaware State University, Dover in 2016

Associates of Arts in Graphic Arts & Animation - Anthem Institute/Formerly Chubb institute, Springfield PA in 2010.

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