Pharmacy Customer Service

SHAHAMA ALSABE

**** *** ***, **, ******** (AB), Canada, T5Z 3S7

Phone no: 587-***-****

Email: *****-*****@*******.***

Professional Summary: Pharmacy Graduate with Bachelor of pharmacy degree, with more than 17 years’ experience of providing excellent pharmacy services in community pharmacy settings in Syria and united Arab emirates, Canadian experienced in community pharmacy and customer service. Dedicated to provide the highest quality of patient care. To Practice in accordance with jurisdiction’s legislation, professional standards, by-laws, guidelines and policies.

Licensing status:

Registered pharmacist with Alberta College of pharmacist

Post Graduate Diploma in Pharmaceutical Quality Assurance and Quality Control

Skills Highlights:

•Injection certified

•Committed to patient care in collaboration with other health care professionals, in order to deliver safe and effective medication to patients

•Handled clients with respect, passion and courtesy in daily operations, assisted customers to select and purchase OTC medications, compound packages and labeled pharmaceutical products, stocked shelves and display areas and kept stock clean and in order

•Ability to work in multicultural society in health care environment with professionalism and respect

•Ability to assess options and implications in new ways to achieve outcomes and solutions.

•Know how to maximize resources to achieve results aligned with the goals of organization..

•Excellent communication and interpersonal skills.

•Patient-centered care with focus on the patient’s needs, values, &safety to optimize patient outcomes.

•Experience with prescription filling, checking appropriateness, resolve therapeutical problems

•Fluent in English and Arabic

Professional Experience:

PHARMACIST

CURE CARE PHARMACY Edmonton,AB AUG,2017-MAR,2019

RELIEF PHARMACIST

SHOPPERS DRUG MART Edson, AB June,2017

BIGSTONE PHARMACY wabasca, AB July,2017

SHOPPERS DRUG MART Edmonton,AB July,2017

PHARMACY INTERN

Shoppers Drug Mart Pharmacy Edomonton,AB Nov 2016_Apr 2017

Knowledgeable of pharmacy operations, including:

•Proficiency in Kroll and nexsys software.

•Proficiency in Health watch software.

•Receiving, preparing and delivery of Rx accurately and timely.

•Reviewing of prescription for accuracy, authenticity and appropriateness.

•Ensuring adequate inventory levels to meet patient’s needs, and counselling with appropriate documentation.

•Provide friendly, positive and proactive interaction with all internal and external customers.

PHARMACY ASSISTANT

Independent Pharmacy Edmonton,AB July 2016_Oct 2016

Shoppers Drug Mart pharmacy Toronto,ON Dec 2015 _Apr 2016

•Greet the guests and answer their questions

•Receive written prescriptions or requests for prescription refills from patients or doctors

•Verify that the information on the prescription is complete and accurate

•Keep a record of patient information and maintain patient profiles

•Handle insurance claims

•Stock and take inventory of prescription and over-the-counter medications

CUSTOMER SERVICE

J&T PLUS Toronto, ON Jan 2014– Dec 2015

•Help drive sales by pulling merchandise quickly and accurately

•Use excellent planning, organizational and numerical skills

•Maintain a clean, well-organized work environment

PHARMACY MANAGER

Oasis pharmacy Dubai, United Arab Emirates 2010-2013

•Manage pharmacy staff inclusive but not restricted to training and interviewing

•Supervise entire inventory management related to pharmacy

•Comply with entire laws and regulation governing to pharmacy practice

•Ensure routine smooth operations across pharmacy department

•Dealing with health care insurance companies

•Expiry Control, Expiry Return, Medication Error Reporting

•Accurately recorded compounded products and prepared appropriate labels

•Maintained drug inventory levels by ordering necessary medication, supplies and verifying

•Maintained proper storage of medications

•Mixed various pharmaceutical preparations according to written prescriptions

•Provided patients with information about OTC medications

Pharmacist

Al Afia Pharmacy Damascus, Syria 2009-2010

Pharmacist

AL Shahama Pharmacy Damascus, Syria 2004- 2006

Professional Qualifications and Education:

PEBC certification 2015 TORONTO, ON, CANADA

Bachelor of Pharmacy University of Damascus

Post Graduate Diploma in Pharmaceutical Quality Assurance and Quality Control- Academy of Applied Pharmaceutical Science Toronto, ON

Reference available upon request

Contact this candidate